G4S Service Desk Analyst Jobs in South Africa

G4S Service Desk Analyst Jobs in South Africa

Job Introduction:

The role is focused upon the provision of support services to the business and its customers, specifically in the areas of IT support and incident management.

This is an excellent opportunity for a candidate with Technical and / or Technical Service Desk experience.

Role Responsibility:

  • Perform daily checks, balances and incident management of service and solutions availability.
  • Support and action service requests and incident management of IT System dependencies by accurately capturing and logging details from telephone, email and direct customer interaction.
  • Support the problem management process and assist with managing root cause analysis of common, recurring and high severity incidents.
  • To offer first line support to G4S Business and associated systems, inclusive of hand held/mobile devices, remote access and head office desktop/laptop users.
  • Assist in supporting the companies desktop and laptop hardware environment
  • Assist in configuring and installing desktop, phone and office moves and dependent network patching.

    The Ideal Candidate:

    Matric / Relevant Qualification

  • A sound IT technical knowledge built by experience of technical IT support role(s)
    Google Admin and Google for work experience advantageous.
  • Knowledge of the latest and emerging technologies (Windows 7, Cloud, Linux, Android etc.).
  • Excellent technical skills and the ability to interface with users at all levels.
  • Strong communication skills, professional appearance and customer service skills required.
  • A motivated, proactive, innovative and committed individual is required to succeed in this role.
  • Strong analytical skills.
  • Proficient in English and/or Portuguese advantageous.
  • 1+ year(s) in IT Support
  • Ability to work independently across multiple groups in a rapidly changing environment.
  • Ability to work under tight time constraints.
  • Self-motivated, independent and resourceful.

    About the Company:

    G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat.

    G4S is the largest employer quoted on the London

    Stock Exchange and has a secondary stock exchange listing in Copenhagen.

    G4S has operations in more than 125 countries and 657,000 employees.

    G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions.

    We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy.

    We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce.

    G4S is an organisation which is defined by its values, which are:

    We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing.

    We listen. We treat our colleagues, customers and those in our care with the utmost respect.
    We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm.

    We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.

    We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer.

    We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

    How to Apply

  • Interested and qualified candidates should apply online by 29th May 2019
  • For more information and job application details, see; G4S Service Desk Analyst Jobs in South Africa

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in South Africa.