G4S Sd and Field Engineer Jobs in South Africa

G4S Sd and Field Engineer Jobs in South Africa


Job Introduction:

  • To delivery ICT operations and service excellence to end users, contracts and geographical locations across all G4S businesses in the Africa region.

    Role Responsibility:

    Key Performance Areas

  • KPA

    IT Operations

  • Establish good and effective working relationships with users/ stakeholders at all levels, within business and technology teams, to achieve optimal business effectiveness and delivery against budgets.

  • Support and maintain hardware, including local networks, software and fault logs, interfacing with Senior Engineers in respect of the WAN and Server infrastructure.

  • In conjunction with the IT Service Desk, acting as 1st & 2nd lines upport, diagnose breakdowns /faults and take corrective, remedial action as necessary, to sustain ICT Service – either owning issues to resolution or ensuring a clear hand-off to another issue owner.

  • Advise, agree and implement the distribution, use and best practice of software across available hardware to optimize end user efficiency and consistency.

  • Guide and coach end users to optimize use of desktop and thin client software.

  • Ensure compliance of all statutory requirements relating to ICT ,including software licenses.

  • Ensure only approved software is installed to ensure continued support for the end user.

  • Check end user compliance with IT policies, with particular reference to the security policy.

  • Ensure full Asset Management, Incident logging and updates,

  • Service Request capture and other ITIL related activities for allocated sites.

    Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of
    the branch/region/national safety plans for each year.

  • Participate in safety forums created by company for example safety meetings and safety talks.

  • Report all safety incidents to the relevant people.

  • Discuss all safety incidents on all levels.

  • Follow-up on any activities assigned through safety meeting/committee/representative/management.

  • Attend safety education and refresher programmes.

  • Comply with safety policies and procedures at workplace.

  • Distribute safety information as and when required.

  • Wear protective clothing all the time.

    The Ideal Candidate:

    Minimum Requirements

  • MCSA

  • Hardware and/or Networking certifications advantageous.

    Experience

  • Google Admin and Google for Work experience advantageous.

  • 2 years in IT Support.

    Skills and Attributes

  • Performance Driven.

  • Excellent in Teamwork and Collaboration Management.

  • Customer Thinking.

  • Working with Complexity.

  • Driving Change.

  • Delivering Performance.

  • Excellent technical skills and the ability to interface with users at all levels.

  • Excellent communication skills, professional appearance and customer service skills required.

    How to Apply

  • For more information and job application details, see; G4S Sd and Field Engineer Jobs in South Africa


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