G4S Expression of Interest : Customer Services Manager Jobs in South Africa

G4S Expression of Interest : Customer Services Manager Jobs in South Africa

G4S Secure Solutions (SA), a leading global integrated security solutions company, has a vacancy for Customer Services Manager, based in Zambezi.

Reporting to the Operations Manager, the CSM coordinates the provision of contractual and ad hoc security services to customers within their area, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

The position requires experience within a security environment

The successful incumbent is a self-starter with a proven track record in delivering on expectations, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation. The incumbent will be expected to be results driven and to live the values of the organisation.


Gross Margin Management

  • Direct Wage control / ER management
    Overheads control
  • Contract profitability

    Existing Revenue Growth

  • Escalations are achieved

    Manage the contracts cash flow.

  • DSO management

    Effective management staff within contract

    Effective Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure.
  • Effective labour management including rosters and shift patterns
  • Management of overtime and annual leave


  • Succession Planning and Employment Equity


  • Staff motivation levels
  • Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
  • Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
  • Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.


  • Grade 12 or equivalent
  • Driver’s Licence
  • PSIRA Grade B
  • Registered Security Service Provider
  • Minimum 3 years’ experience in security management
  • South African security legislation
  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety legislation

    How to Apply

    Interested and qualified candidates should apply online by 8th September, 2019

    For more information and job application details, see; G4S Expression of Interest : Customer Services Manager Jobs in South Africa

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