G4S Clearing Team Technician - Crown Mines Jobs in South Africa

G4S Clearing Team Technician - Crown Mines Jobs in South Africa


Job Introduction:

  • G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Clearing Team Technician based at our operations in Crown Mines.

  • Reporting to the Planner/BSO, this role is responsible for resolving and troubleshooting all problems with ATM machines and doing site visits at clients to check if machines are operational.

  • The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organization, and understanding the role which operations plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organization.

    Role Responsibility:

    Keeping ATM machines operational

  • Identify your 3rd man to accompany you for the day.

  • Receive calls from client about machines not working and attend to the calls.

    Fix the identified problem

  • Obtain sms with site visits required with incident number

  • Go to the client unavailable ATM machine

  • Trouble shoot-by observing the screen.

  • Follow the lead of the screen in terms of what is wrong.

  • Fix issues where possible.

  • Phone clients for codes where necessary to resolve jams

  • Take dispenser out and check machine runs
    If further problems exist, then review the machine screen for further detail.

  • Other problems: electronic data capture –reset the electronic data capture.

  • Where issues with slips exist, replace from client slips kept inside the ATMs or from the branches.

  • Replace printers and printer boards where needed.

    Report back to client

  • Report the faults to the client as per machine error messages.

  • Phone client to dispense their technician where needed.

  • Keep client up to date on the status of the machine.

  • Adjust incorrect canisters to ensure proper
    dispensing where needed.

  • Advise client, test if machine is dispensing correctly.

  • Record on OB book.

  • Manager to sign OB book.

  • Assisting custodians where they have ATM problems.

    Health and safety

  • Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.

  • Participate in safety forums created by company for example safety meetings and safety talks.

  • Report all safety incidents to the relevant people.

  • Discuss all safety incidents.

  • Follow-up on any activities assigned through safety meeting/committee/representative/management

  • Attend safety education and refresher programmes.

  • Comply with safety policies and procedures at workplace.

  • Distribute safety information as and when required.

  • Wear protective clothing all the time.

    The Ideal Candidate:

    Minimum requirements:

  • Matric

  • Computer literacy.

  • Cash in transit.

  • Security grades.

  • Firearm licences.

  • On the job training for 2 days should provide the skills.

  • Drivers license.

    Knowledge:

  • Knowledge of G4S standard operating procedures.

  • G4S Operational Policy and procedures.

  • G4S HR Policy and procedures.

  • Health and Safety and risk.

  • Planning and scheduling.

    Skills:

  • Computer literate - ability to work on Excel, MS Outlook, Word.

  • Communication (written and verbal).

  • Sharing and cooperating.

  • Customer Thinking.

  • Investigations skills.

  • Customer Service and liaison.

    Attributes:

  • Work under pressure.

  • Dealing with changing circumstances.

  • Attention to detail.

  • Delivering great customer service.

    How to Apply

  • For more information and job application details, see; G4S Clearing Team Technician - Crown Mines Jobs in South Africa


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