G4S Call Centre Agent | G4s Solutions | Centurion Jobs in South Africa

G4S Call Centre Agent | G4s Solutions | Centurion Jobs in South Africa

Job Introduction:

  • G4S Cash Solutions has a vacancy for a Call Centre Agent based at our operations in Centurion.

  • Reporting to the Sales Director the Call Centre Agent will be dealing with client queries and compiling of client reports.

  • The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organization, and understanding the role which Security plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organization.

    Role Responsibility:

  • Support desk for client on boarding.

  • Service breakdown escalation point.

  • Daily service monitoring.

  • Missed services recovery.

  • Daily feedback reports.

  • Dedicated resources to man the support desk.

  • MIS reports presented Daily/Weekly/Monthly.

  • Cut-off reporting (including Weekday and weekday cut-off times).

  • Vendor to dedicate generic email address for engagement and escalation purposes.

  • Collaboration with SBSA communication partner.

    AD-HOC Duties

  • Perform any ad hoc duties that may be assigned to you
    by Management from time to time.

    The Ideal Candidate:

    Minimum Qualifications and Experience

  • Matric.

  • Good knowledge of Google sheets and Excel.

    Knowledge, Skills and Attributes

  • Neatness and attire.

  • General behaviour and discipline (Presentable, being the face of the company).

  • Execution of instructions (Executing instructions from Manager).

  • Willingness to assist with tasks outside his/her normal sphere of responsibility (Standing in for a fellow colleague.)

  • Contributing towards implementing new methods and techniques to solve problems.

  • Housekeeping – Cleanliness of your desk station.

    How to Apply

  • For more information and job application details, see; G4S Call Centre Agent | G4s Solutions | Centurion Jobs in South Africa

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