G4S Application Support Analyst - Centurion - Jobs in South Africa

G4S Application Support Analyst - Centurion - Jobs in South Africa



G4S Africa (SA), a leading global integrated security solutions company, has a vacancy for an Application Support Analyst based at our head offices in Centurion.


Reporting to the Lead Support Analyst, Field Service Supervisor, the Application Support Analyst is responsible for maintaining and supporting systems and applications in production and supporting clients and branches with technical issues that need resolving.


The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role that IT plays within a successful business unit.

The incumbent will be expected to be results driven and to live the values of the organisation.


Responsibilities


Testing

  • Thoroughly execute test cases before a story is complete

    Measure:

  • No trivial bugs are missed and only identified once product is in production
  • Execute regression testing so that no bugs are introduced into production on critical processes

    Product Support

  • Provide support for applications (to business users and projects) including incident resolution, analysis, testing and implementation.
  • Assist with the management of applications including releases, change authorisation and problem management.
  • Provide SQL Server support for the application and operational environments.
  • Proactively identify, manage and minimise issues, problems and risks.
  • Quickly assess the impact of problems and prioritise appropriately

    Support production releases and monitoring

  • Liaise with business and other IT staff to ensure business support requirements are achieved and to ensure prompt resolution of production issues
  • Plan, agree and oversee releases/upgrades of applications including gaining appropriate change approvals and managing risk
  • Ensure quality standards are met including attainment of appropriate test sign-off
    Plan and manage the delivery of own work and, where appropriate that of others to deliver within agreed timescales
  • Ensure quality standards are met including ensuring that test sign off is attained
  • Managing and minimising impact of application failures/faults
  • Knowledge of production and development environments, including physical constraints and implementation consideration
  • Monitor performance of live products and raise issues identified
  • Provide daily,
    weekly and monthly support summaries through JIRA
  • Monitor live applications for any performance degradation and down-time

    Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
    Follow-up on any activities assigned through safety meeting/ committee/ representative/ management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required
  • Wear protective clothing all the time


    Requirements


  • 3 year IT degree or diploma
    ITIL qualification preferred but not essential
  • 1 year programming
  • Application and help-desk Support
  • 2- 3 years working with SQL, including scripting
  • Knowledge of common technologies including operating systems, application architectures, databases – Unix, Windows, Oracle, SQL
  • Experience of supporting business critical applications
  • Excellent SQL Server (2005), any exposure to .NET and/or Progress, would be advantageous as would an understanding of IIS


    How to Apply


    Interested and qualified candidates should apply online by 30th June, 2019


    For more information and job application details, see; G4S Application Support Analyst - Centurion - Jobs in South Africa


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