Front Office Executive Jobs in Nairobi, Kenya

Front Office Executive Jobs in Nairobi, Kenya


  • Our Client is a well established inpatient and outpatient private healthcare facility.

  • They seek to hire an experienced and highly efficient front office executive who will receive,register and guide patients / clients on the requirements while ensuring a smooth flow of both internal and external communication.

    Responsibilities

  • Receiving and welcoming patients and ensuring an effective and efficient front office service is provided to patients and any other visitors to the facility

  • Answer queries pertaining hospital operations by following strict confidentiality protocols.

  • Register patients, book appointments, manage enquiries and provide information on services.

  • Advise patients of relevant charges for relevant medical services, waiting period and show the direction to the next station that the client would wish to be served

  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

  • Maintaining an up to date cashbook and ensure management of patient accounts and billing.

  • Arrange for appropriate emergency services by calling relevant medical staff.

  • Perform clerical duties such as typing and proofreading important documents, filing, photocopying, etc.

  • Update appointment calendars and schedule meetings/appointments.

  • Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of the front desk and surrounding areas

  • Handle queries, complaints. Keep records of client interactions and follow-ups

  • Prepare reports, invoices, and receipts. Collect payments

  • Maintain Inventory, track office supplies and order replacements

  • Deal with all general enquiries, explain procedures and make follow-up appointments.

  • Handle logistics. Track incoming and outgoing repairs and orders

  • Any other duties S/he will be assigned to.

    Qualifications

  • A Diploma, preferably in Customer Service and Front Office Management, Secretarial or related field

  • At least two years’ experience working in a hospital set up.

  • Must be 27 years and above

  • Must be comfortable working in both day or night shifts.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Excellent communication skills; both verbal and written.

  • Must be customer-oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life

  • Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook

  • Must be very friendly and able to work under pressure.

  • Must be a fast learner.

    How to Apply

  • If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Front Office executive) to

  • vacancies@corporatestaffing.co.ke before Monday 13th July 2020.

  • Kindly indicate the current/last salary on your CV.

    N.B: We do not charge any fee for receiving your CV or for interviewing.

  • Only candidates short-listed for interview will be contacted


    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Job Vacancies in Africa.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.