Frigoglass Industries Nigeria Limit Technical Customer Support Specialist Jobs

Frigoglass Industries Nigeria Limit Technical Customer Support Specialist Jobs


Job Purpose

  • Liaise with customers to understand quality requirements and provide necessary technical support aimed at achieving product quality specified and for new product development.

    Responsibilities

  • Coordinates with all customer bottling plants to ensure the products delivered meet the customer's desired specification.

  • Coordinate closely with customer packaging teams and in-house teams at the Head office to develop new products and align them with the plant team in order to achieve the desired results and obtain approval in minimum time.

  • Provide technical support to bottling plants to ensure desirable expected result (crimping diameter, secure seal, no hooking, smooth flowing, etc.)

  • Coordinates with the commercial team at the Head office to ensure alignment with all sales developments; (quality; supply; New Product Development etc).

  • Provide feedback from customers along with authentic corrective action plan and align with plant for implementation of any suggestions or improvement required.

  • Coordinate and ensure that customers maintain and provide standard conditions for storage of crown products in bottling plants.

  • Carry out scheduled Customer visits and report writings/presentations.

    Qualifications & Experience

  • Bachelor's degree or Higher National Diploma (HND) in Sciences, Mechanical Engineering or any other related course

  • Minimum of 5-7 years’ experience in related field

  • Must be computer literate (EXCEL, Power Point, MS Word)

  • Good technical skills and knowledge of crown application and quality specifications.

  • Experience in managing customer service relationship with key accounts in packaging Industry

  • Excellent written and verbal communication skills with a passion for customer centric communication.

  • Must be will to travel to different customer locations within stipulated time

    How to Apply

  • For more information and job application details, see; Frigoglass Industries Nigeria Limit Technical Customer Support Specialist Jobs


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