ForexTime (FXTM) Customer Support Representative Jobs in Nigeria

ForexTime (FXTM) Customer Support Representative Jobs in Nigeria


Responsibilities and Duties

  • Assist clients worldwide through a live support

  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments

  • Demonstrate impeccable telephone etiquette and management

  • Handle back office queries

  • Support clients with technical and troubleshooting issues

  • Report to the management

  • Deal with complaints of a varying nature promptly and effectively;

  • Provide support and troubleshooting on MetaTrader platforms;

  • Liaise with all departments to resolve issues;

  • Liaise with the Compliance Officer regarding complaints and approval of accounts;

  • Provide all relevant information to clients regarding documents and materials for becoming a client.

    Requirements

  • Higher education in Economics or a related field;

  • Previous experience in a similar position will be considered an advantage

  • Excellent knowledge of English language; knowledge of any other language will be considered as an advantage

  • Excellent spoken and written communication skills

  • Ability to work efficiently under pressure

  • Excellent computer skills (Microsoft Excel and Word)

  • Knowledge of MetaTrader platforms will be considered an advantage.

    Benefit

  • The successful candidate will receive a competitive remuneration package.

    How to Apply

  • For more information and job application details, see; ForexTime (FXTM) Customer Support Representative Jobs in Nigeria


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