ForexTime (FXTM) Customer Support Representative Jobs in Nigeria
ForexTime (FXTM) Customer Support Representative Jobs in NigeriaResponsibilities and Duties Assist clients worldwide through a live support
Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
Demonstrate impeccable telephone etiquette and management
Handle back office queries
Support clients with technical and troubleshooting issues
Report to the management
Deal with complaints of a varying nature promptly and effectively;
Provide support and troubleshooting on MetaTrader platforms;
Liaise with all departments to resolve issues;
Liaise with the Compliance Officer regarding complaints and approval of accounts;
Provide all relevant information to clients regarding documents and materials for becoming a client.
Higher education in Economics or a related field;
Previous experience in a similar position will be considered an advantage
Excellent knowledge of English language; knowledge of any other language will be considered as an advantage
Excellent spoken and written communication skills
Ability to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Knowledge of MetaTrader platforms will be considered an advantage.
The successful candidate will receive a competitive remuneration package.
How to Apply
For more information and job application details, see; ForexTime (FXTM) Customer Support Representative Jobs in Nigeria
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