Flocash Customer Service Team Leader Jobs in Ethiopia

Flocash Customer Service Team Leader Jobs in Ethiopia


Job Description

About Flocash

  • FloCash began with the vision to simplify doing business in Africa, by breaking down major barriers to trade and helping Africa to drive commerce at home and abroad.

  • Today, FloCash is one of the world's largest providers of local payment options offering over 400 payment methods globally.

  • Flocash is a leader in digital services & payments across Africa and have been recognized with numerous awards.

  • In Ethiopia - Flocash pioneered ecommerce services and connects over 90% of the country's largest payment networks.

  • Join a leader in global payments.

  • Ethiopian at heart, global by nature.

  • We are looking to hire a Customer Service Team Leader to join our busy operations team in Addis Ababa on a permanent basis.

  • If you have the below experience, please get in touch with us!

    Responsibilities

  • Resolve any queries and update systems and accounts accordingly

  • Respond to email & phone queries from customers, partners and suppliers

  • Build relationships with customers to solve complaints by understanding their needs

  • Provide information on products, service and process

  • Actioning customer requests – change of profile, change of address, change of KYC etc

  • Administration duties such as customer letters, other departmental requests on customers’ accounts, customer call backs

    Job Requirements

    Qualification

  • Must have a minimum of 2 years Team Leader experience

  • Have a good eye for detail and accuracy under pressure

  • The ability to manage priorities, multi-task and achieve deadlines

  • Flexible in regard to shift patterns
    People management experience at a supervisory level, preferable but not essential

  • Demonstrate excellent customer services and communication skills across the business

    How to Apply

  • Interested and qualified applicants can apply through Ethiojobs.net

    CV Submission Requirements

    Please submit your CV in PDF format containing the following four sections ONLY.

  • Full Name, Email & mobile number

  • Education background

  • Skill set

  • Work history

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