FirstRand Team Leader Jobs in South Africa

FirstRand Team Leader Jobs in South Africa


  • Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

  • All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities.

  • We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

    Purpose

  • To manage allocation and quality of work within area of responsibility.

    Experience and Qualifications

  • Grade 12

  • 2 years related

    Additional Requirements

  • NQF Level 6 and RE5

  • Experience in managing a sales team

  • Commercial lines experience It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable .

    Responsibilities

  • Manage costs / expenses within approved budget to achieve cost efficiencies.

  • Deliver exceptional service that exceeds customers'
    expectations through proactive, innovative and appropriate solutions.

  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members

  • Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.

  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.

  • Comply with governance in terms of legislative and audit requirements.

  • Track, control and influence activities with the specific aim to increase and improve operational efficiencies.

  • Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.

  • Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.

  • Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

  • Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.

    How to Apply

  • For more information and job application details, see; FirstRand Team Leader Jobs in South Africa

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