First Bank of Nigeria Team Lead, Agent Network Development Jobs

First Bank of Nigeria Team Lead, Agent Network Development Jobs



First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.


The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.


Ref: 1900001v


Responsibilities


  • Design and execute strategies for growing and sustaining a vibrant Agent network
  • Provide oversight to team activities related to Network Development, Partnerships, Awareness and Marketing
  • Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
  • Develop and maintain standard operating procedure manuals for all activities related to Agent Network Development
  • Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers) to define and implement tactical strategies to drive business performance
  • Monitor and respond to Competitor offerings and trends
  • Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
  • Monitor and render periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
  • Design and implement strategic marketing initiatives to drive network growth and visibility
  • Design and execute product promotion campaigns for Agents
    Engage M&CC on the design / production of Agent branding collaterals and marketing
    merchandise
    Communication management across the Agent Network
  • Challenges: N/A
  • Planning: None

    Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Income that your team generates (if any): Transaction fees from billable transactions
    Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

    Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index


    Requirements


  • B Sc. in relevant discipline
    Additional Professional Certification is an added advantage
  • Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)


    How to Apply


    Interested and qualified candidates should apply online by 30th April, 2019.


    For more information and job application details, see; First Bank of Nigeria Team Lead, Agent Network Development Jobs


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