First Bank of Nigeria Head, E-Product Operations Jobs

First Bank of Nigeria Head, E-Product Operations Jobs



First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.


The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.


Responsibilities


  • Handle all administrative matters- Identify resourcing needs, an escalate resourcing requirements and challenges. Ensure proper coordination of leave schedules. Identify training and development needs of staff and ensure necessary training and coaching are provided.
  • Oversee and monitor the activities of the department as it relates to other Departments and Units such as HCMD, First Academy, Internal Audit, FINCON, e.t.c.
  • Oversee, monitor and ensure that the activities of the Settlement team is in line with agreed SLAs for all remittances of collections via the Bank’s Branches on the various e-payment platforms deployed in the Bank, to the various billers.
  • Proactive process review initiatives with a view to optimizing them and bench mark best practice.
  • Provide guidance and support in ensuring timely resolution of issues relating to e-channel transactions with the Switches, Third Party Processors and Correspondent Bank
  • Cooperate with FINCON for the internal and external audits and ensure that recommendations from Internal Control, external and internal auditors are promptly implemented
  • Ensure that product governance processes are followed in the introduction and
    implementation of products.
  • Ensure that product papers are completed following the approved template, and are reviewed by E-PO before implementation
  • Ensure customers’ disputes/claims regarding e-channel transactions are resolved within TATs: Provide support and guidance to the various teams.
  • Identify key business risks and proactively proffer solutions to prevent them
  • Ensure all teams deliver excellent services as contained in the teams’ Standard Operating Procedure


    Requirements


  • Minimum Education: 1st Degree in a numerate discipline
  • Minimum experience: 8 years, 3 of which must have been spent in e-Banking/Products


    How to Apply


    Interested and qualified candidates should apply online by 30th June, 2019.


    For more information and job application details, see; First Bank of Nigeria Head, E-Product Operations Jobs


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