First Bank Jobs in Nigeria - Analyst End User Support Vacancies
First Bank Jobs in Nigeria - Analyst End User Support VacanciesJob Descriptions Provide adequate first level support to users of computers, peripherals, networks and office automation systems
Duties & Responsibilities
Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support
Escalate issues for resolution at appropriate levels
Monitor and track incidents reported to the service desk to the point of resolution
Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
Enforce IT service desk policies and procedures are enforced and adhered to
Assist with management of the Incident / problem database
Continuously monitor and report service levels to ensure responsiveness of IT to business
Minimum of a first degree or its equivalent in a business /IT related discipline
How to Apply
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