First Bank Jobs in Nigeria - Analyst End User Support Vacancies

First Bank Jobs in Nigeria - Analyst End User Support Vacancies


Job Descriptions

  • Provide adequate first level support to users of computers, peripherals, networks and office automation systems

    Duties & Responsibilities

  • Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support

    Escalate issues for resolution at appropriate levels

  • Monitor and track incidents reported to the service desk to the point of resolution

  • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team

    Enforce IT service desk policies and procedures are enforced and adhered to

  • Assist with management of the Incident / problem database

  • Continuously monitor and report service levels to ensure responsiveness of IT to business

    Qualifications

    Job Requirements

    Education

  • Minimum of a first degree or its equivalent in a business /IT related discipline

    Experience

  • Post-NYSC

    How to Apply

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