First Bank Jobs in Nigeria - Analyst Communication - User Education And Adoption - IT Care Vacancies

First Bank Jobs in Nigeria - Analyst Communication - User Education And Adoption - IT Care Vacancies


JOb Objectives

  • Contribute to activities related to user adoption and training. Work with customers during the roll-out phase to communicate and educate end users on how to make use of IT services

  • Contribute to the development and measurement of business engagement mechanisms

    Duties and Responsibilities

  • Contribute to the development of customer engagement and feedback mechanisms

    Administer customer satisfaction surveys on the services offered by IT and identify actions necessary to improve the results of these surveys

  • Ensure timely delivery of IT publications, announcements, campaigns etc.

  • Contribute to effort to define the goals and objectives of programs (e.g. usage, ROI, satisfaction with the roll-out and training)

  • Assist with conduct of user trainings during roll-out of new or modified services and applications.

  • Continuously monitor and report service levels to ensure responsiveness of IT to business

  • Assist with development of instructional materials for user training courses

  • Actively engage customers to promote/ expand awareness and usage of IT services.

  • Involves in the IT Care and Service Monitoring activities

    Qualifications

    Education

  • Minimum of a first degree or its equivalent in a business /IT related discipline

    Experience

  • Post-NYSC

    How to Apply

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