First Bank Jobs in Nigeria - Analyst - Application Support - Finacle Support Vacancies
First Bank Jobs in Nigeria - Analyst - Application Support - Finacle Support VacanciesJob DescriptionsProvide operational support for all Core banking applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.
Duties & Responsibilities
Conduct proactive monitoring, operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards
Ensure prompt and effective delivery of applications to users
Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
Participate in User review and User Acceptance Test to ensure changes to production meet operational standard
Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
Fulfil service requests and perform routine maintenance and support activities
Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
Assist in closure of all internal and external audit exceptions as it relates to all core applications
Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
Generate team’s daily monitoring report
Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
Update the team’s SOP with new and modified processes and activities
Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities
Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
How to Apply
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