First Bank Jobs in Nigeria - Analyst - Application Support - Finacle Support Vacancies

First Bank Jobs in Nigeria - Analyst - Application Support - Finacle Support Vacancies


Job Descriptions

  • Provide operational support for all Core banking applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

    Duties & Responsibilities

  • Conduct proactive monitoring, operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards

  • Ensure prompt and effective delivery of applications to users

  • Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support

  • Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.

  • Participate in User review and User Acceptance Test to ensure changes to production meet operational standard

  • Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately

  • Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels

  • Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure

  • Fulfil service requests and perform routine maintenance and support activities

  • Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications

  • Assist in closure of all internal and external audit exceptions as it relates to all core applications

  • Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications

  • Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year
    (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries

  • Generate team’s daily monitoring report

  • Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised

  • Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches

  • Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)

  • Update the team’s SOP with new and modified processes and activities

  • Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities

    Qualifications

    Job Requirements

    Education

  • Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

    Experience

  • Post NYSC

    How to Apply

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