FHI 360 ICT Associate Jobs in Zambia

FHI 360 ICT Associate Jobs in Zambia


Basic function

  • Under the direction of the Senior Finance & Administrative Officer (SFAO), the ICT Support’s primary role is to support to the project office staff on issues related to desktop computers, laptops, printers, network connectivity and remote access.

    Duties and responsibilities

  • Desktop/Laptops repairs and maintenance

  • Onsite desktop support (software, hardware and networks)

  • Software updates

  • Set up and configuration of new desktops, laptops, etc

  • Configuration of routers and wireless access points

  • Assist with the maintenance of network infrastructure

  • Troubleshooting user problems

  • Assist users with Video and telephonic conferencing as well as presentation setups

  • Receive procured equipment, prepare and install to user requirements

  • Recover equipment no longer required and follow disposal process

  • Ensure that desktop infrastructure includes the latest release of virus protection software

  • Follow escalation process in the event of problems

  • Assisting users with problems on Windows 7 and Microsoft Office packages

  • Printer support

  • Treat all users professionally

    Qualifications and requirements

  • Minimum diploma in information technology, computer sciences or related course

  • 3 – 5 Years relevant experience including systems administration, trouble shooting, PC maintenance, network hardware and software issues

  • Office 365, Windows Server Administration and networking technologies such as VPN, firewalls and LAN technologies

  • Ability to explain basic technical concepts and Microsoft packages to other users

  • Strong communication skills

  • Team player and able to use their own initiative

    How to Apply

  • For more information and job application details, see; FHI 360 ICT Associate Jobs in Zambia


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