Fenix International Software Support Associate (French speaking) Jobs in Uganda

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services.


Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers.

To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.


Fenix International Software Support Associate (French speaking) Jobs in Uganda


Responsibilities


  • Own support for key software applications for West African markets
  • Be the first point of contact for the software team in your assigned markets for your assigned applications
  • Respond to all queries within times defined in internal SLA
  • Write MySql queries to quantify impact of reported issues
  • Help prioritise feedback and feature requests to software product managers
  • Work with support team to resolve all issues according to SLA guidelines
  • Give exceptional customer experience with a friendly and helpful manner


    Requirements


  • English/French speaker
  • Attention to detail
    Familiarity with MySQL & data analysis tools
  • Comfortable with new technologies
  • Approachable working style & strong written/verbal communication
  • Experience in a customer service role
  • A
    passion for software and customer experience
  • Able to cover shifts during weekends
  • Experience giving front line technical support
  • Some basic scripting experience
  • Experience building KPI dashboards and performance monitoring
  • Experience with Tableau
  • Good writing skills for creating comprehensive documentation
  • Experience with Google Analytics
    Portuguese speaker


    How to apply


    In your cover letter, please be sure to highlight the following:

  • Why you are interested in Fenix International,
  • How you would add value to the Fenix Family, and
  • What excites you about this particular role.
  • Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment.
  • We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.
  • We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted. Deadline is Thursday 22nd August, 5:00pm.


    For more information and job application details, see; Fenix International Software Support Associate (French speaking) Jobs in Uganda


    Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

    Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

    Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Nigeria.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.