Fenix International Software Support Associate (French speaking) Jobs in Uganda

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services.

Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers.

To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.

Fenix International Software Support Associate (French speaking) Jobs in Uganda


  • Own support for key software applications for West African markets
  • Be the first point of contact for the software team in your assigned markets for your assigned applications
  • Respond to all queries within times defined in internal SLA
  • Write MySql queries to quantify impact of reported issues
  • Help prioritise feedback and feature requests to software product managers
  • Work with support team to resolve all issues according to SLA guidelines
  • Give exceptional customer experience with a friendly and helpful manner


  • English/French speaker
  • Attention to detail
    Familiarity with MySQL & data analysis tools
  • Comfortable with new technologies
  • Approachable working style & strong written/verbal communication
  • Experience in a customer service role
  • A
    passion for software and customer experience
  • Able to cover shifts during weekends
  • Experience giving front line technical support
  • Some basic scripting experience
  • Experience building KPI dashboards and performance monitoring
  • Experience with Tableau
  • Good writing skills for creating comprehensive documentation
  • Experience with Google Analytics
    Portuguese speaker

    How to apply

    In your cover letter, please be sure to highlight the following:

  • Why you are interested in Fenix International,
  • How you would add value to the Fenix Family, and
  • What excites you about this particular role.
  • Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment.
  • We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.
  • We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted. Deadline is Thursday 22nd August, 5:00pm.

    For more information and job application details, see; Fenix International Software Support Associate (French speaking) Jobs in Uganda

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