Fenix International Product Support Engineer Jobs in Uganda

Fenix International Product Support Engineer Jobs in Uganda

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services.

Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers.

To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.

Responsibilities

Develop, test, and iterate support tools and processes across Fenix markets

Investigate and diagnose novel support issues and implement response plans

Support new markets by training new team members and assisting with issues that arise

Analyze data and conduct investigations to inform new support tool development (ticketing, call center systems, etc.)

Work cross functionally with the QA, product, and software teams to improve processes and prepare for new product and market launches

Assist the Quality Assurance team with ongoing investigations and new issue escalation

Audit and refine processes for all field teams to improve

their work output and better provide an exceptional customer experience

Document and report support issues to facilitate continuous improvement

Requirements

2+ years of experience working with consumer electronics, software, or other technical support

Experience with data analytics and hardware troubleshooting

Understanding of testing methods and goals for product and accessory testing

Ability to analyze problems, identify root causes and provide efficient solutions

BS or greater in technical field

Excellent communication and documentation skills in English

Experience with SQL or other data-querying tools

Fluency in French

Experience in hardware root-cause analysis

Basic knowledge of programming (Javascript, Python)

Passion for low-cost design for products used in the developing world

How to Apply

Interested and qualified candidates should apply online by 5th October, 2019

For more information and job application details, see; Infectious Diseases Research Collaboration Study Coordinator Jobs in Uganda

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