Fenix International Product Support Engineer Jobs in Uganda

Fenix International Product Support Engineer Jobs in Uganda


Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services.

Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers.

To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.

Responsibilities

  • Develop, test, and iterate support tools and processes across Fenix markets
  • Investigate and diagnose novel support issues and implement response plans
  • Support new markets by training new team members and assisting with issues that arise
  • Analyze data and conduct investigations to inform new support tool development (ticketing, call center systems, etc.)
  • Work cross functionally with the QA, product, and software teams to improve processes and prepare for new product and market launches
  • Assist the Quality Assurance team with ongoing investigations and new issue escalation
  • Audit and refine processes for all field teams to improve
    their work output and better provide an exceptional customer experience
  • Document and report support issues to facilitate continuous improvement

    Requirements

  • 2+ years of experience working with consumer electronics, software, or other technical support
  • Experience with data analytics and hardware troubleshooting
  • Understanding of testing methods and goals for product and accessory testing
  • Ability to analyze problems, identify root causes and provide efficient solutions
  • BS or greater in technical field
  • Excellent communication and documentation skills in English
  • Experience with SQL or other data-querying tools
  • Fluency in French
  • Experience in hardware root-cause analysis
  • Basic knowledge of programming (Javascript, Python)
  • Passion for low-cost design for products used in the developing world

    How to Apply

    Interested and qualified candidates should apply online by 5th October, 2019

    For more information and job application details, see; Infectious Diseases Research Collaboration Study Coordinator Jobs in Uganda

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