Fastizers Food and Confectionery Customer Care Representative Jobs in Nigeria

Fastizers Food and Confectionery Customer Care Representative Jobs in Nigeria



The International Organization for Migration (IOM) - Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants


Responsibilities


  • Maintain the database of customers.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
  • Manage large amounts of incoming calls
  • Generate sales leads and do prompt follow up
  • Identify and assess customers’ needs to achieve satisfaction
  • Resolve customer complaints via phone, email, mail or social media
  • Build sustainable relationships of trust through open and interactive communication
    Feedback to the management on customer’s complaint.


    Requirements


  • Must possess SSCE/OND
    Product Knowledge, Problem Solving, Market
  • Knowledge and Documentation Skills
  • Ability to resolve conflict
  • Should be able to speak English fluently and a bit of hausa and igbo
  • Minimum of 1
    year relevant work experience.
  • Determination and the drive to work attend to people’s request
  • Good attention to details and must be timely.


    How to Apply


    Interested and qualified candidates should forward their CV to: recruitment@fastizers.com Application Closing Date 29th March, 2019.


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