Fast Food Restaurant - Restaurant Manager Jobs in Zambia

Fast Food Restaurant - Restaurant Manager Jobs in Zambia


Job Details;

The manager is responsible for managing the entire restaurant team, maintaining operational standards, safe guarding restaurant assets and customer service. The manager team must ensure the Brand integrity stays intact.

Roles and Responsibilities

• Conducts shift meetings with team members
• Ensure operational standards are implemented in the restaurant.

• Conducts opening and closing as well as mid-morning inspections.

• Manage financial procedures of the restaurant (Cash ups, handling floats, banking).

• Conducts weekly evaluations and action plans.

• Compile reports re sales turnover, and sales mix Manages, restaurant stock level according to laid down procedure (ordering, receiving, stock control and stock takes)

• Motivates and develop team members.

• Handling or workplace procedures.

• Provide on job coaching and mentoring of crew to ensure desired skill levels.

• Interfaces with customers and resolve queries.

• Ensure a friendly and hospitable restaurant atmosphere.

• Manages by example Conducts weekly staff meetings.

• Supervising of Junior Employees by ensuring all staff report on time to prepare for the day.

• Ensuring sales are accurately captured on the POS.
• Monitoring and controlling of stock movements in and out of storage facilities.

• Ensuring quality control over meals prepared within the restaurant.

• Reporting to the manager on daily sales
summaries for all items sold.

• Ensuring that there is excellent customer service delivery by all staff.

• Maintaining a link between the restaurant and all external suppliers to ensure ordered goods are delivered on time.

• Any other duties as maybe assigned by direct supervisor.

Experience and Qualification

• Should have a certificate or diploma in Business administration or Diploma in a hospitality course.

• Should be sober minded with keen interest to learn.

• Must have keen attention to detail.

• Should be proactive and innovative.

• Good financial management skills.

• Must be computer literate.

• Good customer service management skills.

• Must have 2 years plus experience in
hospitality industry.

  • Job Qualifications : Not Specified

  • Work Hours: 8

  • Experience in Months: 24

  • Level of Education: Professional Certificate

    How to Apply

    To apply for this job email your details to

    mwape@nslzambia.com

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