Fairtrade Africa Ict Officer Jobs in Ghana

Fairtrade Africa Ict Officer Jobs in Ghana

Key Duties and Responsibilities:

● Provide support via telephone; remotely manage client machines located throughout various locations including remote locations, secretariat offices, and remote working staff.

● Provide elevated support to Executive Management.

● Follow established procedures; create and update documentation; assume ownership of end-user issues and strive to provide excellent service to all business partners.

● Create and/or modify the initial record of the request; resolve all tier one end-user issues over the phone and escalate as needed to system administrator.

● Perform appropriate issue diagnosis and guide users through step-by-step solutions; clearly and effectively communicate technical solutions in a user-friendly, professional manner.

● Visit staff at deskside for hands-on support, as needed.

● Administering network accounts - password resets and unlocking accounts for users.

● Build and deploy new hire computers/upgrades and RMA/warranty repairs.

● Installation of PC operating systems.

● Provide Windows account maintenance using Microsoft Active Directory.

● Provide support for telephony, including desk and mobile devices.

● Application support, including general account creation, password resets, installation, and general troubleshooting on Linux web systems which users’ needs access.

● Ensure all end users' PCs are patched and antivirus updated.

● Global customer support – supporting Fairtrade Africa staff located outside their region with accommodation to different time zones, as needed.

● Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc. at different locations).

● Train Staff on ICT related matters as required from time to time.

Skills & Experience Required

Academic Qualifications

  • Bachelor’s Degree in information technology, Computer Science or equivalent

  • ITIL Foundation (Preferred)

  • Microsoft Certified Professional and MCSA Windows 10

  • Network administration certificate e.g., cisco/CompTIA Network+ (Preferred)

  • Experience and Knowledge

  • 3-4 years equivalent experience

  • Hands on basic to advanced experience with Linux operating system

  • Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.

  • Microsoft’s Active Directory.


  • Excellent verbal and written communication skills.

  • Be able to provide user-friendly support and instruction to computer users.

  • Maintain strict confidentiality and respect for ensuring data and network security.

  • Ability to learn new technical skills and quickly adjust to fast-changing priorities and deadlines.

  • Experience in a call center environment providing technical support via remote tools.

  • Possess working knowledge of the configuration, use and troubleshooting of Windows 7, Windows 10, Mac OSX and Microsoft Office 365 products.

  • Comprehensive understanding of current computer hardware and software technologies.

  • Understanding of LAN/WAN and Wireless Networks.

  • Possess working knowledge of the configuration, use and troubleshooting of laptop /desktop hardware and internet applications including browsers, e-mail, and VPNs.

  • Experience with Active Directory, Outlook, Antivirus and Security applications.

  • Familiarity with supporting and troubleshooting, desk phones, mobile hotspots.

  • Some support may be required outside of regular business hours (weekends, holidays, etc.) as needed.

    How to Apply

  • For more information and job application details, see; Fairtrade Africa Ict Officer Jobs in Ghana

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