Fairmont Hotels & Resorts Housekeeping Supervisor Jobs in Kenya



Job Description

  • Ensure turnover of rooms quickly and efficiently.

  • Ensure Room Attendants’ work meets Fairmont standards.

  • Assign Room Attendants to rooms and tasks daily.

  • Maintain inventory of guest supplies.

  • Prepare deep cleaning schedules and ensure implementation.

  • Inspect rooms using checklists and sign off at end of shift.

  • Recommend promotions, recognition, or dismissals of Room Attendants.

  • Maintain records of overtime and special days worked.

  • Block rooms for advanced maintenance and cleaning programmes.

  • Report defective machinery to Engineering and Executive Housekeeper.

  • Handle cleaning priorities (VIP, Make Up, Early Arrival, DND).

  • Manage supplies and consumables within budget.

  • Communicate delays in service delivery to guests.

  • Liaise with Coordinator on emergencies and guest requests.

  • Ensure Room Attendants are consistently well groomed.

  • Conduct sit‑downs with staff for training and discipline.

  • Maintain professional posture and appearance.

  • Understand all room categories and layouts.

  • Comply with hotel rules, grooming, uniform, and attendance policies.

  • Participate in training and development programs.

  • Contribute to departmental meetings.

  • Fulfill guest requests promptly and accurately.

  • Anticipate guest needs and demonstrate service attitude.

  • Resolve guest complaints appropriately.

  • Maintain product and service knowledge.

  • Ensure OH&S compliance and safe procedures.

  • Perform other duties as assigned.

    Qualifications

  • Team focused.

  • Action oriented – driving ambitious targets.

  • Passionate about guests and partners.

  • Open to change and adaptable.

  • Business savvy – keeping abreast of hospitality trends.

    Skills & Attributes

  • Strong communication skills (verbal and written).

  • Dynamic, can‑do attitude.

  • Professional and polished appearance.

  • Ability to deal effectively with guests and team members.

  • Organized and able to multi‑task.

  • Ability to meet deadlines.

  • Maintain confidentiality and protect company assets.

    Physical Demands

  • Ability to focus on guest needs while remaining calm and courteous.

  • Occasional standing, walking, lifting, and carrying up to 20 lbs.

  • Perform other reasonable job duties as requested.

    How to Apply

    For more information and job application details, see; Fairmont Hotels & Resorts Housekeeping Supervisor Jobs in Kenya

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