Fairmont Hotels & Resorts Assistant Outlet Manager Jobs in South Africa

Fairmont Hotels & Resorts Assistant Outlet Manager Jobs in South Africa

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Assistant Outlet Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul.

Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality, the Fairmont Zimbali Resort.

Responsibilities

All areas of guest service and core standards including the creation of new ideas to assist with continued development of the Fairmont Zimbali Lodge and Resort image as a leader in food and service offerings and as a Food and beverage destination

Daily supervision, coordination and direction of all colleagues

Maintaining high staff morale and team spirit within the department

Leading and coaching all colleagues and leaders in the department

Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs

Establish and implement 5 star service levels

Creating and implementing a preventative cleaning and maintenance program

Create and implement colleague training initiatives

Implementing Service standards

Adhere to all budget guidelines

Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture

Creation and implementation of guest preference programs

Monitoring and continued development of Food & Beverage controls

Control and analyzes the level on the Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment, Grooming Standards

Conduct training, Promotional Plans,

Interviewing, Employee Orientation, Job Performance Management

Participate in service as necessary in accordance with restaurant needs

Control stocks for daily use in the outlet to ensure service requirement are met

Create and innovate new ideas and promotion to generate revenue

Liaise with

Food and Beverage Management to ensure exceptional work standards

Ensuring Safe and Healthy work environment

Maintain the Outlet's cleanliness as well as ensuring all maintenance needs are looked after

Participate in the preparation of the Food and Beverage department budget and goals
Schedule guest reservation and arrange for private functions or special events

Attend and participate in the daily Food and Beverage meetings

Check opening and closing duties assigned to all the colleagues

Maintain staff log book up dated
Conduct pre-meal briefing

Track and compile daily, monthly, yearly sales reports

Ensure that the outlet maintain the quality service standard are implemented

Perform daily checks on staffing level, quality control, maintenance and cleanliness

Participate in the Duty Manager Program

Other duties as assigned

Requirements

Previous Food and Beverage leadership experience required

Previous point of sale system experience required

Computer literate in Microsoft Window applications required

University/College degree in a related discipline preferred

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

How to Apply

Interested and qualified candidates should apply online by 4th July, 2019

For more information and job application details, see; Fairmont Hotels & Resorts Assistant Outlet Manager Jobs in South Africa

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