Fadac Resources and Services Customer Service Officer Jobs in Nigeria

Fadac Resources and Services Customer Service Officer Jobs in Nigeria



Fadac Resources and Services - Our client is an indigenous company operating in the whole value chain of the LPG sector.


The role will be responsible for digital media and marketing, developing and managing content creation for promoting brand and products, including keeping social media channels updated and brand-focused, as well as seeking out new social media avenues and ways of connecting with audiences in line with the brands’ objectives.


The Digital Marketing Specialist will also focus on implementing digital marketing initiatives and campaigns across multiple channels including websites, digital marketing agencies, paid social media, email marketing, and digital advertising


Responsibilities


  • Manage office supplies stock and place orders
  • Prepare regular reports on expenses and office budgets
  • Maintain and update company databases
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage company’s
    social Media Accounts
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process


    Requirements


  • Must be a Female applicant
  • Minimum of OND in Mass Communication or any related field
  • 1 - 3 years proven work experience as an Customer service Officer or in similar role
  • Close proximity to the Island
  • It requires six working days


    How to Apply


    Interested and qualified candidates should send their Application and CV's to: [email protected] Application Closing Date 12th November, 2018.


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