EY Manager Experience Design Jobs in South Africa

EY Manager Experience Design Jobs in South Africa

The opportunity

  • Are you a growth accelerator? Are you passionate about helping some of the world’s largest and most successful companies achieve purposeful growth?

  • EY is helping our clients solve difficult problems and achieve their growth ambitions. We believe that our value doesn’t stop at strategy development; we help our clients implement our recommendations to transform the way they do business.

  • This is an opportunity to bring real meaning to your career by being involved in some of the most important transformative initiatives in our market. It is an opportunity to bring your strategic vision, your entrepreneurial and innovative spirit and your ability to reinvent business to our clients and contribute to building a better working world.

  • Our Strategy & Transformation team are seeking growth minded and solutions focused people who are passionate about truly making a difference. Based in South Africa, you will be working on high-profile engagements, with the brightest and best minds from across EY, finding innovative strategic solutions to some of the most complex and demanding problems.

  • You will be part of a high performing team committed to helping our biggest clients, and the teams who serve them, to define, design and deliver major transformation opportunities in their business. This team leads the way in conversations with the clients and the account teams who support them, leading EY’s approach to the market.

    Manager in Service & Experience Design

  • EY provides Service & Experience Design for businesses across any sector, with the goal of creating better services and experiences for their customers, as well as for our clients who deliver the service offerings. As part of this we develop research-driven personas, explore scenarios to set the context and identify high-impact touch-points, illustrate future scenarios, all of which then inform servicing and experience opportunities.

  • We develop visual representations of work outputs, showing the difference between the world today and the one we can impact tomorrow. We em-ploy a design thinking, human-centered and visual approach to solve problems for our clients’ business and user needs.

  • As a design strategist you will research current state experiences of users, defining pain points and gain points to design an enhanced journey experience. You might detail out the processes of the journeys that a customer or user follows, and also define what business capabilities are required for the service offering to be fulfilled by the business across all its functions and infrastructure.

  • You may be involved in various activities as part of the design research, conducting stakeholder interviews, competitive & comparative analysis, process analysis, and wireframe and concept generation. Service and Experience Design can be transformative for both customers/users and service providers in how they engage and create value in the world, and you can be part of creating that!

    Your Key Responsibilities

  • Present to and collaborate with clients. Build and deliver presentations and client deliverables to support developing relationships, winning new engagements and sharing insights into the role of service experience design in enabling business transformation.

  • Create new digital, product or service experiences for clients, or evaluate and enhance their existing experiences — largely focused on building world–class experience for customers.

  • Facilitate brainstorms, critiques and other collaborative sessions alongside multidisciplinary teams. Continue to grow your understanding of the studio’s cross-team capabilities and operational processes.

  • Drive innovation and visual design: focus on the creation and design of innovative service or customer experience ideas and content for internal, client, and stakeholder related purposes.

  • Develop expertise in human–centred design, design thinking, interaction and related service experience areas to support delivery teams.

  • Help teams run efficiently to ensure company growth and profitability, best-in-class deliverables, happy clients and inspired team members.

  • Contribute to sales process and help with proposal preparation. Continue to progressively expand knowledge of and skills related to the sales process.

  • Partner with multidisciplinary teams to define business strategies, user needs and optimal solutions.

  • Continue to enhance your own client project portfolio and strengthen internal and external business relationships.

  • Mentor or coach other experience designers: understand their skill sets, strengths and areas for improvement. Evaluate work standards; contribute to the annual performance reviews of any assigned counselees.

  • Help attract, hire and onboard the best service experience design talent.

  • Develop your reputation as a design thought leader by hosting learning sessions, publishing articles and speaking at conferences. Contribute to the design team through sharing knowledge, experience and inspiring others to promote yourself and the team.

    To qualify for the role you must have

  • A passion for people — our people are our greatest asset. We need you to be able to lead project teams to bring out the best in our people and help them to develop and grow.

  • Ability to build exceptional client relationships — our clients are at the centre of what we do. Through the delivery of Technology Transformation engagements, you will be responsible for managing key client relationships to make sure that we deliver quality and value.

  • Ability to think strategically and to solve complex problems. You will demonstrate strong critical thinking skills focused on developing solutions, creating logical arguments or analysis, assimilating largest amounts to complex information, identifying or anticipating issues or challenges.

  • Experience in managing transformation or innovation programs.

  • Ability to communicate, making complex systems and situations simple to understand. You’ll communication visually, verbally and in written reports.

  • Ability to manage projects –we help our client solve their complex technology challenges. You will need good project delivery skills to manage and deliver technology projects across our key clients.

  • Ability to learn new ideas and capabilities rapidly through self–driven learning and research. You’ll need to be able to assimilate new ideas and information rapidly, making sense of the world around you and at clients.

    Ideally, you’ll also have

  • Leadership capabilities that accept responsibility, build high performing teams, scales through appropriate delegation and teamwork, shares clear direction, gains support and commitment from others, provides openly learns from and accepts feedback from others whilst admitting mistakes in order to learn.

  • Knowlegde of leading innovation, transformation snd strategy frameworks or methods with practical experience in having developed or implemented projects using these frameworks.

  • Strong commercial awareness and proven ability to present technical information in a meaningful manner to key stakeholders.

  • Experience in strategy, innovation or transformation consulting.

  • Are intellectually curious and passionate about solving complex problems. We are looking for people who are purpose driven and ask better questions to seek better answers

  • Have an entrepreneurial and growth-oriented mindset. What you know matters. We are looking for people who are innovative and can contribute to developing EY-Parthenon’s position and our team
    are enthusiastic and collaborate well in teams. We are looking for inclusive people who value differences and have a real desire to both learn and coach others.

    How to Apply

  • For more information and job application details, see; EY Manager Experience Design Jobs in South Africa

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