Executive Technical Specialist Jobs in South Africa

Executive Technical Specialist Jobs in South Africa

Key Duties & Responsibilities:

  • Act as the highest point of technical escalation for Microsoft Workplace technologies.

  • Provide support services internally and externally for customers in the following areas:

  • Expert-level skills in Microsoft 365 Modern Desktop

  • Expert-level skills in Microsoft 365 Enterprise

  • Expert-level skills in Microsoft 365 Teams

  • Expert-level skills in Microsoft 365 Security

  • Provide technical expertise in developing strategic customer roadmaps to assist managed services customers to fully leverage workplace technologies, and work with Managed Services to deliver on roadmaps.

  • Build positive client relationships by developing an understanding of the client’s business processes and providing analytical and insightful recommendations.

  • Coordinate escalations to Microsoft Premier Support.

  • Work with the product team on process automation and optimization.

  • Respond to requests for issue resolution that have been raised as a Problem Ticket by the Cloud Support Services Team.

  • Act as an escalation point to support teams. Provide fixes and, where appropriate, workarounds to incidents.

  • Perform system configuration changes/updates based on recommendations and best practices, including billable / minor project work as and when required.

  • Provide guidance and act as an SME to other support teams for complex incident investigation, complex system changes, and best practice recommendations.

  • Help with incident trends analysis and/or other records that may indicate underlying problems as part of proactive support services.

  • Ensure problem records are raised within the ITSM system for problems identified through routes other than escalation from the support team.

  • Escalate issues to Platform (Defect) Management team if required.

  • Provide instructions and information to assist Platform team in the correction of
    software code issues.

  • Create Known Errors for Problems where the root cause and workaround has been identified.

  • Ensure tickets are updated.

  • Identify and coordinate the work required to provide permanent resolutions.

  • Help maintain the content of Knowledge Base system; update the Knowledge Base with Known Error information, including workarounds.

  • Follow support and business processes accurately with attention to detail whilst proactively looking for opportunities to improve the efficiency and quality of our services.

  • Use ITSM system for the management of support issues and administering Support Services.

    Minimum Requirements:

  • Ideally 4-6 years’ experience working with Microsoft Workplace technologies in a busy service desk environment

  • Relevant tertiary qualification
    MS-700 Microsoft 365 Teams Administrator Associate

  • MS-500 Microsoft 365 Security Engineer Associate ESSENTIAL

  • MS-100 Microsoft 365 Enterprise Administrator Expert

  • MS-101 Microsoft 365 Enterprise Administrator Expert

  • MD-100 Microsoft 365 Modern Desktop Administrator

  • MD-101 Microsoft 365 Modern Desktop Administrator

  • Microsoft Azure Cloud experience will be beneficial

  • Microsoft SQL experience will be beneficial
    ITIL Foundation v4

    How to Apply

  • For more information and job application details, see; Executive Technical Specialist Jobs in South Africa

    Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.

    Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.

    Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.