Executive Placements Application Support Analyst- 12 Months Contract Jobs in South Africa

Executive Placements Application Support Analyst- 12 Months Contract Jobs in South Africa


• Provide high quality application and systems support

• Understand the nature and business impact of requests and perform the required analyses

• Provide second line support for technical and functional solutions

Experience:

  • At least 3-5 years in an application support environment

  • Experience working in a high availability environment with multiple operational instances

    Operational Delivery:

  • Provide high quality operational and technical application and systems support to customers and internal business functions

  • Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH

  • Resolve incidents, problems, service requests and change requests in line with business priorities:

  • Document and provide analysis of defects to solution teams

  • Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.

  • Assist with On-The-Job training and participate in Priority war room

  • Sessions Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio

  • Participate in deployment handover sessions and available to support leads for operational activities

    Technical Competencies:

  • Hands-on experience with some
    of the following disciplines.

  • Oracle, SQL Server.

  • Web Methods and Web Services.

  • Automation / Scheduling tools / frameworks.

  • SOA and SQL.

  • SharePoint.

  • F5

  • SQL Server Integration Services and SQL Server Reporting.

  • Services.

  • ESB

  • Microsoft Frameworks (CSF, CCF, etc).

  • Working knowledge of API-based services (e.g. REST, SOAP).

  • Understanding of basic integration concepts.

  • Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT.

    Behavioural Competencies:

  • Good Command of the English Language.

  • Excellent Communication Skills.

  • Relationship Building.

  • Accountability.

  • Teamwork.

  • Delegation.

  • Interpersonal Support.

  • Perseverance.

  • Motivating.

  • Prioritisation.

  • Analytical Thinking.

  • Persuading & Influence.

  • Time Management.

    How to Apply

  • For more information and job application details, see; Executive Placements Application Support Analyst- 12 Months Contract Jobs in South Africa


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