Essilor Nigeria Customer Service Representative Jobs in Nigeria

Essilor Nigeria Customer Service Representative Jobs in Nigeria


Essilor is the world leader in ophthalmic optics with a presence in 100 countries. The Group designs, manufactures and markets an extensive range of vision care solutions that help to correct, protect and prevent risks to the visual health of around one billion people worldwide.

The Group's human and societal commitment to making good vision accessible to all is what drives the 60,000 Essilor people every day. The Group enjoys a strong corporate culture, a result of its more than 165 year history.

It is based on values of entrepreneurship, respect for others and shared trust, cooperation spirit, diversity and innovation.

This has enabled a strong growth track record over time, both organically and through numerous local partnerships worldwide.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Job Id: 7563
Location: Nigeria

Roles & Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
    Advise customers by providing information on products.
  • Helps customer make selections by building customer confidence; offering suggestions and opinions.
  • Respond promptly to customer inquiries, handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications and set up new customer accounts
  • Process orders, forms, applications and requests
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Document sale by creating or updating customer profile records.
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare
    and distribute customer activity reports
  • Maintain customer databases
  • Manage administration, communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Contributes to team effort by accomplishing related results as needed

    Key Responsibilities
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of administrative procedures
    Numeric, oral and written language applications
  • Prior work experience in an optical shop/clinic will be an added advantage.

    Key Competencies

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

    Application Closing Date
    14th June 2018.

    How to Apply

    Interested and qualified candidates should:
    Click here to apply online

    Essilor Nigeria Customer Service Representative Jobs in Nigeria

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