Ericsson Customer Operations Manager Jobs in Nigeria

Ericsson Customer Operations Manager Jobs in Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one.

At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.


  • Manage all aspects of the complete delivery portfolio
  • Handle customer and stakeholder engagement
  • Ensure all programs and Projects within the assigned accounts have correct financial establishment, planning and reporting.
  • Ensure that all programs and projects within the assigned account are run according to Ericsson established procedures and processes, including all trade and SOX compliance requirements.
  • Provide Competence domains with required inputs for the competence development and resources dimensioning
  • Appoint and manage Program Managers and Project Managers, as required, to secure customer contract fulfilment in the most cost effective, efficient way possible.
  • Ensure customer satisfaction, trust and confidence is manage in the best way possible to assist in securing future business.
  • Capture best practices and re-use learnings within the account and region.
  • Build a personal customer relationship that fosters trust and confidence.
  • Provide required project account reporting as directed by PMO.
  • Direct project fulfilment decision making actions within the scope of the signed contracts.
  • Authority to recruit Program and Project Managers into the account operations within the limits of the budgets set at TG2.
  • To initiate and execute program and project off track initiatives to return projects to plan status.
  • Independently manage account operations in the
    assigned account in consultation with the Key Account Manager.
  • Approve upon delegation from the KAM project documents and project tollgates.
  • Approve all project POs and expenses within the set authority limit in the country and the TG2 budgets.
  • Together with the KAM take prioritization decisions within the account


  • 8 years or more solid experience from Customer Project Management or relevant line management role.
  • Ability to work effectively in lead multi-cultural and cross-functional teams.
  • Strong cultural awareness and excellent language skills to enable communication throughout the organization
  • Strong inter-communication skills
  • Thought leadership and commercial understanding as needed to identify short and long term business priorities for specific account.
  • Able to work independently as well as in a team

    How to Apply

    Interested and qualified candidates should apply online by 15th August, 2019.

    For more information and job application details, see; Ericsson Customer Operations Manager Jobs in Nigeria

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