Equity Bank Senior Relationship Officer Jobs in Kenya

Equity Bank Senior Relationship Officer Jobs in Kenya


  • In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in Operations Department.

    Reporting to the Business Growth and Development Manager, the ideal candidate’s key duties and responsibilities will include:

  • Ensuring 100% compliance to the Bank’s policies and Procedures on Account Opening.
    Providing leadership to the Account Opening/Card and Equitel relationship officers.

  • Ensuring complete, accurate and efficient account opening processes at the branch.

  • Ensuring high productivity levels by staff through performance management and coaching.

  • Ensuring high standards of Customer Service are maintained as the first contact person between the Bank and new customers.

  • Ensuring very strong adherence to AML and KYC policy guidelines.

  • Ensuring compliance to the relevant CBK prudential guidelines for new customers.

  • Maintaining exceptional knowledge on various banking products and services and associated policies and procedures.


  • Degree/Diploma in Business related field from a recognized university or College.

  • Over 4 years working experience in the Banking sector, 2 of which must have been as an A/C Opening officer and/or acting as an A/C Opening supervisor in Equity Bank.

  • French Speaking

  • If already a member of the branch management, at least 1 year on the current role is required.

  • Good knowledge of
    branch operations and the various alternative banking channels.

  • Computer proficiency.

  • Experience in leading and managing teams.

  • Knowledge of risks and controls associated with the A/C opening processes.

  • Knowledge of CBK prudential guidelines.

  • Strong knowledge of the AML and KYC policy guidelines.

  • Knowledge of Bank’s customer segments, product types, service channels and tariffs.

    Desired Knowledge, Skills and Ability

  • Thorough knowledge of Bank Policies & Procedures especially in relation to Account Opening processes.

  • Good knowledge of AML, KYC and CBK Prudential guidelines.

  • Attention to details and ability to identify fraudulent activities.

  • Strong communication skills- both verbal and written.

  • Team player with excellent interpersonal and leadership skills.

  • Computer proficiency.

  • World class customer service skills.

  • Strong networking and relationship building skills.

  • Highly ethical and ability to protect the Bank’s value by keeping information confidential.

    How to Apply

  • For more information and job application details, see; Equity Bank Senior Relationship Officer Jobs in Kenya

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