Equity Bank Product Manager - Finserve Africa Jobs in Kenya

Equity Bank Product Manager - Finserve Africa Jobs in Kenya


Description

Job Purpose

  • The product manager will be responsible of driving the Finserve strategy through marketing and selling our products across Africa.

  • They will drive revenue for new and existing capabilities.

  • The product manager will be in charge of customer on-boarding, customer retention and customer relationship management.

    Job Responsibilities/ Accountabilities

  • Customer front line management through the CRM to generate new sales and support existing customers.

  • Identify and propose potential business deals by visiting, contacting existing and potential customers to cross sell and up sell.

  • Understand customers’ needs and guide the customer on the best suited product for their business. And prepare proposals.

  • Ensure delivery of professional and premium customer service to all customers; and adequate after-sales support and relationship management.

  • Carry out Know Your Customer checks and fully understand the customer business as per set guidelines on compliance.

  • Follow the set sales processes and procedures and attend the sales weekly meetings.

  • Work towards the sales targets, plan and execute the sales program including dormant accounts re-activation and ensure profitability.

  • Actively participate in sales projects with other partners, training and workshops, shared marketing events and campaigns.

  • Prepare, analyse and present timely sales report. Update on sales targets, activities, achievements, products pipeline and performance.

  • Gather and distil customer and market insights, monitor market trends and feedback and share proposals on the same to the management team in a timely manner.

    Key Critical Competencies

  • Excellent people and management skills
    to interact with customers, colleagues, cross-functional teams and third parties. And able to build rapport quickly.

  • Excellent communication skills (verbal and written)

  • Fluent, confident and with strong presentation skills.

  • Persuasive, with strong and analytical and negotiation skills.

  • Passionate about sales, has a genuine customer focus, innovative and a team player.

  • Proven track record in CRM system management, pipeline planning and reporting.

  • Excellent planning, organizational and time-management skills.

  • Persuasive, with strong and analytical and negotiation skills.

  • Ability to work calmly under pressure in a performance driven organization and able to meet deadlines.

  • Self-motivated and can work with minimum supervision.

    Qualifications

  • University degree from a well-recognized university.

  • 3 to 5 years’ experience in marketing, sales and product management preferably in the Fintech industry.

  • Background in payments and E-commerce within Kenya and East Africa region is a strong plus.

  • Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations.

    How to Apply

    For more information and job application details, see; Equity Bank Product Manager - Finserve Africa Jobs in Kenya

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