Equity Bank Equity Leadership Programme Scholars Jobs in Kenya

Equity Bank Equity Leadership Programme Scholars Jobs in Kenya


Job Details

  • Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya.

  • The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi.

  • The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services.

  • The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania.

  • Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange.

  • Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population.

    Description

  • In line with enhancing career progression of staff and to support business growth, we seek to recruit qualified, experienced, self-driven, highly motivated and passionate candidate to fill the position outlined below within Diaspora Banking unit.

  • This Role is open only to Equity Leadership Programme (ELP) Scholars .

    Responsibilities

    Reporting to the Operations Manager, the role holder will be responsible for the following
    Cash handling

    • Provide account services to customers by receiving deposits and making payouts

    • Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling all transactions; turning in excess cash and mutilated currency to the Cash Officer; maintaining supply of cash and currency as per the laid down guidelines

    • Ensure that all transaction records are kept meticulously and in accordance with the Bank’s policies & procedures.

    Customer service

    • Ensure high standards of customer service are maintained as the first contact person between the Bank and customers, including resolving complaints

    • Assist customers in opening new accounts and
    educate/ inform them on available Bank products and services

    • Maintain customer confidence and protect bank operations by keeping information confidential.
    Business Growth

    • Cross-sell bank products by answering inquiries; informing customers of new services and products

    • Actively participate in marketing initiatives.

    Compliance

    • Ensure 100% compliance to the Bank’s Policies and Procedures

    • Ensure compliance to the relevant BSS prudential guidelines

    • Ensure very strong adherence to AML and KYC policy guidelines

    • Ensure that risk management within the branch is maintained and any issues are escalated accordingly.

    Desired Skills and Abilities

    • Display high levels of professionalism, integrity, creativity, innovation, teamwork, respect & dignity for customers

    • Good organizational skills including high levels of attention to detail and accuracy

    • Good communication and interpersonal skills

    • Superior customer service

    • Able to work independently with minimum supervision and demonstrate a high level of maturity.

    Qualifications

    • Be in the Equity Leadership Programme (ELP)Have a minimum of Secondary School O- level certificate or its equivalent and a Diploma or its equivalent

    • Proficiency in Microsoft Office (Word, Excel, PowerPoint)

    • Fluency in English, both written and spoken

    • Willingness to work in any region within the country

    How to Apply

    For more information and job application details, see; Equity Bank Equity Leadership Programme Scholars Jobs in Kenya

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