ENGIE Energy Access Kenya Customer Assessment Intern Jobs

ENGIE Energy Access Kenya Customer Assessment Intern Jobs


About ENGIE Energy Access

  • ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.

  • The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

    Job Purpose/Mission

  • The Customer Assessment Intern is responsible for assessing customers ability and willingness to pay back the loan taken on the solar home system before purchase. This will enable the team to collect complete Customer information for our database.

    Responsibilities

  • Assessment of customer financial and personal details about their ability to repay back the acquired loan, using the NUM assessment tool.

  • Providing feedback to customer on Assessment score.

  • Support the Customer Finance team on
    the collection of customers’ accurate information i.e. correct names, phone numbers and location and filling this information in the customers’ page in the database.

  • Report any issue that affects the Assessment methodology, in terms of data collection issues.

  • Cope with new Assessment Methodology/any changes within an assessment procedure which can happen at any time within the Customer Finance Department.

    Knowledge and skills

    Experience:

  • High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal breeders, business owners and employees.

  • Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector

  • 2 years Previous experience in Loan assessment preferably in a call center setting.

  • Experience in customer relationship management

  • Team player

    Qualifications:

  • Bachelors degree in a business degree or any other related Field.

    Language(s):

  • English

  • Kiswahili

    Technology:

  • Computer literacy, particularly good working knowledge of Microsoft Excel.

    How to Apply

  • For more information and job application details, see; ENGIE Energy Access Kenya Customer Assessment Intern Jobs


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