E-commerce Customer Experience & Support Officer Jobs in Nigeria

An E-commerce Organisation based in Nigeria is currently recruiting suitably qualified candidates to fill the position below:



E-commerce Customer Experience & Support Officer Jobs in Nigeria


Customer Experience & Support Officer is responsible for delivering comprehensive product information and delightful customer service throughout the credit application process



Responsibilities


  • Facilitate online sales via the telephone and all other customer touch points
  • Educate customers on installment payment options and navigate them through the credit application process
  • Processes customer applications and verifies customer information.
  • Follow up with all aspects of each credit application until the customer is fully satisfied
  • Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.


    Requirements


  • Educated to a Degree level in a relevant numerate discipline (e.g Accounting, Finance, Mathematics, Statistics, Economics)
  • Proven analytical experience in a Credit Risk focused role working in either a first line or second line retail credit risk position
  • Experience and knowledge of Fintech and Financial Services industry
  • Prior successful experience working in sales and/or customer service is a plus
    Not more than 27 years
  • Must be able to make sales & collection calls in a fast paced goal oriented credit department.
  • Excellent customer service skills and ability to communicate clearly, both written and verbal,
    in an open, candid and consistent manner with both internal and external customers.
  • Must be self-motivated and able to initiate and take action based on circumstances.
  • Collaborates with others to address issues that arise.
  • Must also have ability to plan, organize and complete project assignments timely.


    How to Apply


    Interested and qualified candidates should send their CV to: recruitment@zerofinance.com.ng Application Closing Date 31st December, 2018.


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