E-commerce Customer Experience & Support Officer Jobs in Nigeria
An E-commerce Organisation based in Nigeria is currently recruiting suitably qualified candidates to fill the position below:E-commerce Customer Experience & Support Officer Jobs in Nigeria
Customer Experience & Support Officer is responsible for delivering comprehensive product information and delightful customer service throughout the credit application processFacilitate online sales via the telephone and all other customer touch points
Educate customers on installment payment options and navigate them through the credit application process
Processes customer applications and verifies customer information.
Follow up with all aspects of each credit application until the customer is fully satisfied
Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.
Educated to a Degree level in a relevant numerate discipline (e.g Accounting, Finance, Mathematics, Statistics, Economics)
Proven analytical experience in a Credit Risk focused role working in either a first line or second line retail credit risk position
Experience and knowledge of Fintech and Financial Services industry
Prior successful experience working in sales and/or customer service is a plus
Not more than 27 years
Must be able to make sales & collection calls in a fast paced goal oriented credit department.
Excellent customer service skills and ability to communicate clearly, both written and verbal, in an open, candid and consistent manner with both internal and external customers.
Must be self-motivated and able to initiate and take action based on circumstances. Collaborates with others to address issues that arise.
Must also have ability to plan, organize and complete project assignments timely.
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org Application Closing Date 31st December, 2018.
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