Dragnet Solutions Limited Service Quality and Compliance Controller Jobs in Nigeria

Dragnet Solutions Limited Service Quality and Compliance Controller Jobs in Nigeria


Job Description

  • We are seeking to recruit a Service Quality and Compliance Controller.

  • The individual would be expected to plan, direct, or coordinate quality assurance programs.

  • Formulate quality control policies and control quality of business support and execution efforts and monitor, audit while improving business process and corporate compliance.

    Responsibilities

  • Collect and analyze execution reports to evaluate quality

  • Analyze client feedback results and provide feedback and interpretation to management committee/meeting, and client engagement team.

  • Stop test if test process is compromised
    Monitor performance of quality control systems to ensure effectiveness and efficiency

  • Communicate periodic (quarterly or annually) service performance information to all relevant organizational departments, outside vendors, or contractors.

  • Instruct staff in service quality control and analytical procedures

  • Produce reports regarding non-conformance of tools or processes, job execution quality, root cause analyses, or quality trends.

  • Participate in the development of product specifications for better process automation.

  • Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of process quality control, process audits and compliance.

  • Identify critical points in the execution process and specify monitoring procedures to be used at these points.

  • Create and implement process monitoring and evaluation criteria or procedures.

  • Document procedures, methodologies, or criteria.

  • Review and update standard operating procedures or quality assurance manuals.

  • Identify service quality problems or areas for improvement and recommend solutions.

  • Verify that test centres, support services vendors, technology partner tools, and all in-house execution tools and processes meet established/agreed standards.

  • Review all documentation necessary for regulatory submissions and inspections.

  • Evaluate new testing and sampling methodologies or technologies to determine user acceptance.

  • Monitor process adherence throughout business execution cycles.

  • Instruct vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies / failure.

  • Liaise with Research & Development, to monitor development of new products to help identify possible problems
    for new products.

  • Confer with marketing and sales departments to define client requirements and expectations.

    Required Qualifications

  • Bachelor's Degree in Law or Psychology preferred

  • Master's Degree also considered.

    Experience

  • Spreadsheet software - Microsoft Excel
    Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.

  • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    Application Closing Date

  • 15th May, 2020.

    How to Apply

    For more information and job application details, see; Dragnet Solutions Limited Service Quality and Compliance Controller Jobs in Nigeria

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