DPF IT Operations Officer Jobs in Uganda

DPF IT Operations Officer Jobs in Uganda


Job Purpose

  • Provide user and technical support and maintenance of the Fund’s IT infrastructure.

    Responsibilities

  • Maintain and prepare all paperwork for various IT activities.

  • Provide performance backup to retrieve data in case of emergency.

  • Assist staff to check and ensure resolution of computer issues.

  • Monitor computer operating systems.

  • Upgrade systems and escalate issues.

  • Ensure optimal performance and maintain records of service level agreements.

    Duties

  • Documents issues and resolutions and track calls using current call tracking system and follow-up with users on open tickets.

  • Maintains technical documentation of networks, upgraded systems and associated architecture and IT standards and practices for IT systems acquisition, development and operations.

  • Maintains an inventory of software licenses, hardware equipment and applications deployed in all environments at the Deposit Protection Fund.

  • Conducts user acceptance testing of new and upgraded IT infrastructure.

  • Conduct technical reviews of own documents to achieve high quality and conformity to the Fund standards.

  • Performs general preventative maintenance tasks including patching and upgrades. on computers, laptops, printers, servers and any other authorized peripheral equipment.

  • Carries out evaluations of software or hardware and recommend improvements or upgrades.

  • Deals with hardware and application support queries and issues reported to the support desk and escalated issues which cannot be resolved internally but require external vendor assistance.

  • Resolves identified vulnerabilities on the Fund’s computing equipment (i.e. servers, workstations, laptops, tablets, smartphones, etc.).

  • Participates in testing of patches and vulnerability remediation solutions before application to production environment.

  • Conducts technical review of own documents to achieve high quality and conformity to the Deposit Protection Fund standards.

  • Manages network infrastructure devices such as firewalls, switches and wireless access points including installation, upgrades, and hardware refreshes.

  • Reviews alerts and notifications generated by the remote monitoring and management system and resolve accordingly.

  • Provides administration, support, and maintenance of the Fund’s IT Infrastructure and Security tools.

  • Performs other work-related duties as assigned, within your scope of practice.

    Expected Outputs

  • System and process change requests.

  • IT infrastructure configuration documents and status reports

  • Technical investigation reports.

  • Periodic training needs assessments and quality reviews.

  • Acceptance Test Plans for business applications, testing schedules and reports.

  • Service Call updates, IT system incidents, applications and database status reports.

  • Technical documentation and reports e.g. IT Policies, Current Practices (MCPs), Standard Operating Procedures (SOPs) and Technical feature specifications for new systems.

    Competencies

    Technical Competencies

  • IT Security administration.

  • Network control, operation and support.

  • Problem management and troubleshooting.

  • Service desk and incident management.

  • Customer Relationship Management.

    Behavioral Competencies

  • Accountability and Dependability Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

  • Transparency and Integrity Earns others’ trust and respect through consistent honesty and professionalism in all interactions.

  • Team Spirit and Collaboration Promotes cooperation and commitment within the team to achieve the Fund’s organizational goals and deliverables. Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect

  • Adaptability and Flexibility Adapts to changing needs, conditions, and work responsibilities.

  • Self-Management and Thoroughness effectively manage own time, priorities, and resources to achieve goals. Ensures that work is complete and accurate and independently follows up with others to ensure that agreements and commitments have been fulfilled.

  • Communication Shares and receives information using clear oral, written and interpersonal communication skills.

  • Stress Tolerance and Tact Maintains composure in highly stressful or adverse situations, diplomatically handles challenging or tense interpersonal situations.

  • Employee Engagement and Enthusiasm Demonstrates commitment to the job, colleagues, the Fund and its mission by acting in ways that further the accomplishment of its goals.

    Minimum Qualifications and Experience

  • A first-class or upper second-class bachelor’s degree in computer Science, information systems/technology, engineering or other quantitative fields, from an accredited institution, is essential.

  • Professional certifications in relevant fields such as ITIL, CISSP, CCNA, CCNP MCSE Server Infrastructure and other Microsoft and Cisco certifications is desired.

  • Knowledge and experience with UNIX/Linux/Windows server systems administration is desirable.

  • Knowledge or experience delivering mail, storage (SANs), NTP, VoIP, DNS, RADIUS, Web, Virtualization is desirable.

  • Knowledge or experience in server virtualization, Cisco Firewalls, Switches, Domain Name Services and Active Directory Services is desirable.

  • Demonstrated proficiency in MS office packages is desirable.

  • Prior work experience is not a must.

    How to Apply

  • For more information and job application details, see; DPF IT Operations Officer Jobs in Uganda


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