DPF Assistant Manager – IT Operations Jobs in Uganda

DPF Assistant Manager – IT Operations Jobs in Uganda


Job Purpose

  • Provide user and technical support and ensure systems security and maintenance of the Fund’s IT infrastructure.

    Key Responsibilities

  • Assist staff to check and ensure resolution of all issues.

  • Determine the availability of systems and IT network application process.

  • Monitor all communication for each customer to assess operations within the time-frame.

  • Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.

  • Prepare and review all Service Level, Operation Metrics and KPI scorecards for service delivery.

  • Develop professionally written policy and procedure proposals that clearly articulate the Fund’s value proposition.

    Duties

  • Carries out system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

  • Designs, implements and maintains the physical and virtual server infrastructure, backup and disaster recovery systems.

  • Ensures that databases are tuned for optimal performance, performing problem determination, resolution for database related problems and recover-ability.

  • Plans and conducts user acceptance testing of new and upgraded IT infrastructure.

  • Plans and conducts technical reviews of own documents to achieve high quality and conformity to the Deposit Protection Fund standards.

  • Prepares evaluations of software or hardware and recommend improvements or upgrades.

  • Monitors and reports on the performance of the Fund’s IT services, propose the development and communicate with vendors engaged to maintain the services.

  • Designs and performs server and security audits, system backup procedures, and other recovery processes in accordance with the Fund’s disaster recovery and business continuity strategies.

  • Manages identified vulnerabilities on the Fund’s computing equipment (i.e. servers, workstations, laptops, tablets, smartphones, etc.).

  • Participates in testing of patches and vulnerability remediation solutions before application to the production environment.

  • Plans and conducts a technical review of own documents to achieve high quality and conformity to the Deposit Protection Fund standards.

  • Manages network infrastructure devices such as firewalls, switches and wireless access points including installation, upgrades, and hardware refreshes.

  • Implements the department’s standards and practices for IT systems acquisition, development and operations.

  • Participates in the procurement and upgrade of the Fund’s computing equipment including desktop computers, printers, mobile devices and servers.

  • Collaborates with the Procurement Division to ensure vendors are effectively managed and contracts are fully leveraged.

  • Communicates with clients, as needed, effectively communicating updates, system changes, problems and resolutions.

  • Collaborates with the Business Automation section in the department to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.

  • Performs project assessments, planning, implementation, upgrades, and migrations of server systems and software applications.

  • Performs other work-related duties as assigned, within your scope of practice.

    Expected Outputs

  • IT configuration documents and status reports.
    Periodic training needs assessments and quality reviews.

  • Test Plans for business applications, testing schedules and reports.

  • Service Call updates, IT system incidents, applications and database status reports.

  • Technical documentation, for example, IT Policies, Current Practices (MCPs), Standard Operating Procedures (SOPs) and Technical
    feature specifications for new systems.

  • Presentations to the Executive Management and/or the Board of Directors.

    Competencies

    Technical Competencies

  • Extensive knowledge and experience with UNIX/Linux/Windows server systems administration.

  • Extensive knowledge and experience delivering most of the following services: Mail, Storage (SANs), NTP, VoIP, DNS, RADIUS, Web, Virtualization.

  • Security and software administration and application support.

  • Network control, operation and support.

  • Problem management and troubleshooting.

  • Service desk, incident management and customer relationship management.

    Behavioral Competencies

  • Accountability and Dependability Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

  • Transparency and Integrity Earns others’ trust and respect through consistent honesty and professionalism in all interactions.

  • Team Spirit and Collaboration Promotes cooperation and commitment within the team to achieve the Fund’s organizational goals and deliverables. Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect

  • Adaptability and Flexibility Adapts to changing needs, conditions, and work responsibilities.

  • Self-Management and Thoroughness effectively manage own time, priorities, and resources to achieve goals. Ensures that work is complete and accurate and independently follows up with others to ensure that agreements and commitments have been fulfilled.

  • Communication Shares and receives information using clear oral, written and interpersonal communication skills.

  • Stress Tolerance and Tact Maintains composure in highly stressful or adverse situations, diplomatically handles challenging or tense interpersonal situations.

  • Employee Engagement and Enthusiasm Demonstrates commitment to the job, colleagues, the Fund and its mission by acting in ways that further the accomplish its goals.

  • People Management Leads and engages people to maximize organizational and individual performance through alignment with the Fund’s mission and attainment of strategic and operational goals.

  • Coaching and Mentoring Enables co-workers to grow and succeed through feedback, instruction, and encouragement. Influences others to be excited and committed to furthering the Fund’s objectives. ability to gain other’s support for ideas, proposals, and solutions.

    Minimum Qualifications and Experience

  • A first-class or upper second-class bachelor’s degree in engineering, computer science, information systems/technology or related fields, from an accredited institution, is essential.

  • Professional IT certification in a relevant field such as ITIL, CISSP, CCNA, CCNP MCSE Server Infrastructure, Microsoft, Cisco or any relevant certification are essential.

  • 5+ years of related professional experience within Information Technology in a similar role is essential.

  • A Master’s degree in a relevant field is desired.

  • Strong hands-on experience in server virtualization, Cisco Firewalls, Switches, Domain Name Services and Active Directory Services is desired.

    How to Apply

  • For more information and job application details, see; DPF Assistant Manager – IT Operations Jobs in Uganda


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