DPC - Customer Service Agent Jobs in Kenya

DPC - Customer Service Agent Jobs in Kenya


  • Our client, a global Fintech start-up based in the United Kingdom(UK) with offices in several other countries is looking to recruit an experienced Somali Speaking Customer Service Agent to join the 24/7/365 customer service operation in Nairobi.

  • The ideal candidate should have a background in online financial services, confident and a capable team player with problem-solving ability in a highly regulated fast-paced business.

  • The successful candidate will report to the customer service team leader in the Nairobi office.

    Key Duties

  • Provide customers service support via online chat, email and calls

  • Assist in the customer onboarding and transaction monitoring processes

  • Working in shifts as part of a 24/7/365 rota

  • Prioritise tasks when necessary

  • Participation in continuous improvement process organised across global teams.

    Required

  • 2 years of experience as a customer service agent preferably in the fintech industry.

  • Fluency in Somali and English is a must
    Bachelor’s degree/diploma in a business-related course

  • High level of interpersonal skills.

  • Fast thinking, proactive and confident working unsupervised using own initiative.

  • Ability to carry out responsibilities independently with minimal technical support

  • Proficiency in Microsoft office

  • Attention to detail

  • Confident, flexible with excellent communication skills.

    How to Apply

  • For more information and job application details, see; DPC - Customer Service Agent Jobs in Kenya


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