Dos Information Systems Officer Jobs in Uganda

Dos Information Systems Officer Jobs in Uganda

Org. Setting and Reporting

  • The Department of Operational Support (DOS) was established to provide end-to-end
    operational support, advisory services and other solutions to operating entities across the
    Secretariat, including departments, offices away from headquarters, peace operations, and
    regional commissions.

  • The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010,
    following the adoption of General Assembly resolution 64/269. The Centre provides efficient,
    client-oriented and scalable services with the goal of moving transactional, non-location
    dependent administrative functions to the Centre from its client entities. This includes
    transactional elements of human resources, finance, multimodal movement and control,
    personnel and cargo transport and information and communications technology (ICT) support.

  • In addition to these services, the Office of the Chief RSCE and support offices through the
    Deputy Chief RSCE provides overall guidance on the operations of the RSCE including
    strategic planning, communication, budgeting, human resources management, property
    management, quality assurance and business intelligence, conference services, record keeping
    and archive management, and audit response and risk management.

  • This positions are located in the Business Case Analysis Unit and Regional Projects Unit of the Regional Information and Communication Technical Services. The Information Systems Officer reports to the Head of Unit. The incumbent is mainly responsible for the development of effective recommendations on systems design and applications to meet business requirements, and implementation of projects in a timely and efficient manner.


  • Within delegated authority, the Information Systems Officer will be responsible for the
    following duties:

  • Specializes in major systems projects of significant importance to the institution, or major components of these complex systems which typically impact critical operations and large or
    multiple user groups.

  • Provides specialized advice on complex systems analysis and design; identifies the need for new systems (or modifications to existing systems) or responds to requests from users;
    develops plans for feasibility assessment, requirements specification, design, development,
    and implementation, including project plans, schedules, time and cost estimates, metrics and
    performance measures.

  • Is actively involved in the execution of the most complex aspects of the project (e.g., systems
    analysis, development, programming, etc.); oversees development of documents and database
    structures, ensuring that all design aspects are addressed, and control and security mechanisms are established.

  • Tracks and monitors project progress against plans, requirements, quality measures, standard
    processes; liaises with users on all aspects and during all phases of development and implementation.

  • Provides professional leadership and work direction to assigned project teams, and/or
    mentors and supervises the work of new/junior officers, contract staff, etc.

  • Develops cost proposals for contractual services, oversees the technical evaluation of
    proposals received and manages the contract service.

  • Prepares technical and user documentation for entire systems and interdependent applications; prepares training material and detailed technical presentations.

  • Develops, implements and monitors information standards and guidelines, including testing

  • Participates in planning and preparation of the budget, work program and spending plan.

  • Facilitates communications between the Information Systems Unit and its major clients for
    good client relations. Serves as coordinator in the development of Service Level Agreements
    (SLAs) between the client and the Information Systems Unit, for either specific IT services or
    generaltechnology support, including any charge back mechanisms.

  • Keeps abreast of developments in the field and determines the need for testing and evaluating
    new products and technologies; provides leadership on
    introducing technological changes; prepares various technical reports.

  • Assists in providing support for computer information systems, applications support, server
    operations and administration, implementation of network projects, databases, and applications in assigned areas and troubleshooting for various applications.

  • Assists in providing timely and efficient IT support to all mission components and sites,

  • Receives and logs problem calls or service requests in the automated tracking system.

  • Attempts to resolve problem calls or service requests on initial contact.


  • Professionalism: Knowledge of information technology and applications, including computer
    system networks. Good technical skills, ability to conduct network maintenance, provide
    server services, user support, implement and maintain Business Continuity systems, and
    information systems security and control.

  • Shows pride in work and in achievements;
    demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

  • Technological Awareness: Keeps abreast of available technology; Understands applicability
    and limitations of technology to the work of the office; Actively seeks to apply technology to
    appropriate tasks; Shows willingness to learn new technology.

  • Client Orientation: Considers all those to whom services are provided to be "clients" and
    seeks to see things from clients' point of view; Establishes and maintains productive
    partnerships with clients by gaining their trust and respect; Identifies clients' needs and
    matches them to appropriate solutions; Monitors ongoing developments inside and outside the
    clients' environment to keep informed and anticipate problems; Keeps clients informed of
    progress or setbacks in projects; Meets timeline for delivery of products or services to client.


  • Advanced university degree (Master's degree or equivalent) in computer science, information
    systems, mathematics, statistics, or related field is required. A first-level university degree in
    combination with an additional two (2) years qualifying experience may be accepted in lieu of
    the advanced university degree.

    Work Experience

  • A minimum of five years of progressively responsible experience in planning, design,
    development, implementation and maintenance of computer information systems or related
    area is required.

  • Experience leading and managing small to medium technical teams is desirable.

  • At least 2 years' experience providing services in Information Systems or related area to or in a field operation of the United Nations common system or comparable international
    organization or in the military environment is desirable.

  • Experience in business relationship management practices and/or client services is desirable.

  • Experience in service management is desirable.


  • English and French are the working languages of the United Nations Secretariat. For the
    position advertised, fluency in oral and written English is required.

    How to Apply

  • For more information and job application details, see; Dos Information Systems Officer Jobs in Uganda

    Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

    Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

    Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.