d.light Director of Global Customer Quality Jobs in Kenya

d.light Director of Global Customer Quality Jobs in Kenya


Position Objective

  • The incumbent is responsible for the overall quality control and quality engineering in the regions and quality improvements to continue to make our products the best quality and value.

  • Develops functional strategy and vision to ensure adherence with company and customer expectations.

  • Enforces consistent processes and reporting to monitor and improve product quality for customers.

  • Audits and ensures repair operations, and supply chain partners are following proper processes and procedures, and providing accurate and timely technical data and reporting.

  • Builds strong relationship and collaboration with Product Quality team, Call Center, Repair Operations and Senior Management team and other internal customers and stakeholders.

  • Improves customer (external and internal) satisfaction level through high quality services.

    Major Responsibilities

  • Collect and report on quality data and KPIs for all d.light products to senior management.

  • Identify areas of improvement and track and manage quality issues to resolution.

  • Gather, analyse, and manage quality related field data and issues. Drive for resolution with full root cause and corrective actions.

  • Ensure accurate and timely data, reporting and closure of issues and improvement projects.

  • Oversee, motivate, mentor and evaluate performance for regional Customer Quality Department’s employees.

  • Drive continuous improvement of Customer Quality performance to match customers’ demands and time to market competitiveness.

  • Build, develop, lead and inspire the
    regional Customer Quality team.

  • Interface with external and internal customers to fulfill requirements.

  • Ensure world-class quality performance.

    Successful Candidate Profile

  • 10~15 years’ experience of customer quality management, including quality control and quality engineering.

  • A Master's degree in Quality, Business, Supply Chain Management or equivalent.

  • Experience with the managing global customer quality in a matrix managed environment.

  • Experience in MNC from the consumer electronics, B2B electronics, managing multi-geographical sites and multi-functional teams.

  • Strong communication skills and demonstrated executive presents in managing issues under pressure.

  • Experience in finding root cause through analyzing data.

  • A strong project leader and be able to drive for results.

  • Proven ability of establishing strong cross-functional collaboration.

  • Well versed and experience in using quality tools, systems and management.

  • Six Sigma certification highly desirable

    How to Apply

    For more information and job application details, see; d.light Director of Global Customer Quality Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Job Vacancies in Africa.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.