Dimension Data Senior Networking Engineer Jobs in South Africa

Dimension Data Senior Networking Engineer Jobs in South Africa


Job Profile Summary

  • The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

  • The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

    Radford reference:

  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

  • Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies, this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems-level software where the user has a technical background.

  • In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

    Job Description Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational

  • Perform necessary checks, apply monitoring tools and respond to alerts

  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

  • Assist in analyzing, assigning, and escalating support calls

  • Investigate third line support calls assigned and identifies the root cause of incidents and problems

  • Report and escalate issues to 3rd party vendors if necessary

  • Provide onsite technical support to clients and provide field engineering services to clients

  • Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality

  • Provide continuous feedback
    to clients and affected parties and update all systems and/or portals as prescribed by NTT

  • Proactively identify opportunities for work optimization including opportunities for automation of work

    Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups

  • Ability to plans activities and projects well in advance, and takes into account possible changing circumstances

  • Ability to maintain a positive outlook at work

  • Ability to work well in a pressurized environment

  • Ability to work hard and put in longer hours when it is necessary

  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

  • Ability to adapt to changing circumstances

  • Ability to place clients at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

    Requirements

    Qualifications:

  • CCMP qualification or CCNA working towards the CCMP

    Technical competencies and knowledge:

  • Knowledge of Enterprise-scale LAN systems (STP, VTP, Port-channel, Trunking, VLANs, VACL’s, VRF’s, Stacking, etc.)

  • In-depth protocol knowledge (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP, and other web-based protocols)

  • Networking technologies, principles, and protocols based on OSI model, TCP/IP, UDP, IP addressing and MAC addresses, etc.

  • Understanding Enterprise-scale WAN systems (Routing with EIGRP, OSPF, BGP, QoS, NetFlow, SNMP monitoring, fiber, wireless and GSM mediums, etc.)

  • Knowledge of Enterprise Wi-Fi technologies and infrastructure, including both autonomous and central deployments (802.11a/b/g/n/ac/ad, AP’s, Wi-Fi controllers)

  • Knowledge of Enterprise-scale Data Centre switching platforms (OTV, Fabric-Path, FCOE, vPC, Port-channel, Trunking, VLANs, VACL’s, etc.)

  • Knowledge of F5 Load balancing

  • Knowledge of Cisco Identity Services Engine (ISE) & TACACS

  • Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime)

    Required Experience:

  • Solid years of work experience.

  • Solid experience required in Engineering function within a medium to large ICT organization.

  • Solid experience in Managed Services.

  • Excellent working knowledge of ITIL processes.

  • Excellent experience working with vendors and/or 3rd parties.

    How to Apply

  • For more information and job application details, see; Dimension Data Senior Networking Engineer Jobs in South Africa


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