Dimension Data Partner Success Manager, Key Partners Jobs in Kenya

Dimension Data Partner Success Manager, Key Partners Jobs in Kenya

Job Summary:

  • Reporting the Manager-Partner Alliance, the Partner Success Manager: Key vendors/partners will have the responsibility of managing the Dimension Data East Africa partnership with key vendors as specified by the GTM and Partner Alliance Manager. They may also operate across key GTMs, managing all enablement and sales activities and representing Dimension Data’s user, product and program interests to the selected partner.

  • The primary responsibility of the Partner Success Manager is to assist with developing successful alliances with partners to facilitate product development and deployment for Dimension Data solutions. They ensure that every alliance is orientated towards creating incremental value for Dimension Data, increasing long term revenue.

    Key Roles and Responsibilities

  • Develop alliance management plans- his/her will use understanding of Dimension Data solutions and of technology trends to assist with the evaluation and development of detailed alliance management plans. They will explore existing alliances to discover perspectives, information and opportunities which later are included in these alliance management plans.

  • Develop and manage propositions-the Partner Success Manager will drive and market Dimension Data skills, propositions and capabilities within selected partners. The individual will drive new partnerships, selling new business opportunities to existing partners and developing and managing the partner propositions.

  • They will negotiate and secure the best available level of partner funding for Dimension Data activities, including marketing and rebates. They will negotiate and secure the best value pricing for partner supplied services and products and ensure that effective processes and tools are implemented to drive the adoption and benefit of partner programs.

  • Engagement and activation-the Partner Success Manager will work closely with a variety of internal stakeholders to negotiate and implement catalogues, operational processes and the terms and conditions for new partner take on and renewed partners. He/she will contribute to the facilitation of service development and ongoing product management for new and existing propositions, ensuring introduction, in-life management and continual improvement plans are established and followed.

  • Monitor plan progress-once the plan has been developed, the Partner Success Manager will assist with the consistent and systematic monitoring of the implementation of the plan by various stakeholders to ensure its sustained success. They will ensure adherence to the plan and making recommendations for adjustments to the plan.

  • The Partner Success Manager will ensure the performance management of selected partners to ensure that metrics are accurate and evidential, and that remedial action is taken against poor performance. They will ensure that partner investments and activities from funding are measured against agreed key performance indicators.

  • Manage risk-the Partner
    Success Manager will have knowledge about the risks that are common to the types of alliances that he/she manages and identifies these risks and assists with the development of mitigating strategies. They will evaluate and assess the impact of and the overall success of the alliance and in so doing will be able to proactively assist with detection and management risk situation through conducting a variety of audits. They will ensure the ongoing management of the partner relationship and their levels of service delivery.

  • Ensure supporting resources-the Partner Success Manager will assist with the identification of the supporting resources and systems such as reports, processes, training and/or documents that provide the most value to the alliance and employ them appropriately. They assist with gathering, evaluating, assessing and ensuring the use of the supporting resources that have consistently provided the greatest value and in so doing maximise the success of the alliance.

  • Once this knowledge has been gathered, they store it in an electronic library for future use.
    Relationship development-the Partner Success Manager will build sustainable relationships with their partners, including those in more senior positions. They use their knowledge of partner propositions, their markets, the business challenges and customer opportunities to assist with the development of these alliances
    Behavioural skills-Partner Success Manager will assertive in their approach and will display well developed persuasion and influence ability.

  • They will use their negotiation skills and knowledge of the business and solutions to ensure effective alliance management. They will possess good communication skills (both verbally and written) and employ these skills to interact with a variety of stakeholders. They display good project management skills and are able to engage in difficult situations.


  • Bachelor’s (graduate) degree in business or any technical field.

  • Customer Success training.

  • Good knowledge of the LAER model.

  • Vendor certifications – AWS, VMware, DellEMC, Fortinet, Palo Alto will be an added advantage.

  • Experience working in vendors listed.

  • 5 years’ work experience.

  • At least 2 years’ experience in a relevant field.

    How to Apply

  • For more information and job application details, see; Dimension Data Partner Success Manager, Key Partners Jobs in Kenya

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