Dimension Data NOC Engineer (L1) Jobs in South Africa

Dimension Data NOC Engineer (L1) Jobs in South Africa


Description

  • The NOC Engineer (L1) will be responsible for providing a managed service to our clients to ensure that their network infrastructure remains operational through proactively monitoring, identifying, investigating, and resolving incidents. The primary objective of this role is to ensure services are restored with minimal impact on the business while maintaining zero missed service level agreement conditions. The NOC Engineer (L1) will focus on first-line support for standard and low complexity incidents and service requests.

    Key Roles and Responsibilities:

    ● Monitor client Network infrastructure.

    ● Resolved incidents within the agreed SLA.

    ● Identify and investigate errors prior to business impact.

    ● Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.

    ● Identify incident root cause and proactively implement measures to avoid reoccurrence.

    ● Fulfill approved requests following agreed procedures.

    ● Provide telephonic or chat support to clients when required.

    ● Execute approved maintenance activities as agreed.

    ● Provide standby support for clients network infrastructure.

    ● Report and escalate incidents where necessary.

    ● Ensure the efficient and comprehensive resolutions of incidents and requests.

    ● Proactively identify opportunities for work optimization.

    ● Update existing knowledge base articles or create new ones.

    Knowledge, Skills, and Attribute

    ● Ability to communicate and work across different cultures and social groups.

    ● Ability to work well in a pressurized environment.

    ● Ability to communicate with technical and non-technical individuals.

    ● Ability to work longer hours when it is necessary.

    ● Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.

    ● Ability to adapt to changing circumstances.

    ● Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

    ● Ability to drive to client sites when required.

    Academic Qualifications

    ● Matric

    ● Network related qualification,

    Additional Data

  • Additional Job Description Standard career level descriptor for job level:

    • Develops professional experience.

    • Applies policy and procedures to solve a variety of issues.

    • Build productive internal and external working relationships.

    • Receives general instructions on routine work.

    • Receives detailed instructions on new work.

    • Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience.

    Requirements

    Advantageous certifications:

    ● Up to date and relevant ITIL certification (Foundation Level).

    ● Cisco Certified Network Associate - Routing and Switching (CCNA-R/S).

    ● Cisco Certified Network Associate - Wireless (CCNA-WL).

    ● Switches and Routers.

    Required Experience:

    ● Entry-level experience IT experience or completion of a relevant intern program.

    How to Apply

  • For more information and job application details, see; Dimension Data NOC Engineer (L1) Jobs in South Africa


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