Dimension Data Desktop Support Analyst Jobs in South Africa

Dimension Data Desktop Support Analyst Jobs in South Africa


Overview

  • The role will contribute to delivering on the team purpose which is to enable users with the tools to perform their role within Allan Gray.

    Responsibilities

  • Onsite support for daily incident and service requests resolution.

  • Use ISM Tool to complete daily operational tasks in a methodical and timeous manner.

  • Assist with commissioning and decommissioning of machines using SCCM.

  • Assist with Desk moves.

  • Be willing to work After Hours on standby support / due to project related tasks.

  • Document procedures and troubleshooting.

  • Package software using SCCM.

  • Image machines (Laptops and Desktop) using SCCM.

    Skills

  • Passionate about technology.

  • Attention to detail.

  • Problem solving skills.

  • Ability to work well under pressure.

  • Effective communication style.

  • Methodical approach to work.

  • Prioritization of Daily tasks based on urgency and impact.

  • SCCM Packing / Deployment / Reporting skills (Intermediate- Advanced).

  • Office 365 support (Intermediate-Advanced).

  • Windows 10 (Intermediate – Advanced).

  • Smart device support (iPad, iPhone & Android) using Intune.

  • Audio-visual / video conferencing skills.

  • Mcafee EPO management skills and drive encryption.

    Requirements

    Experience

  • Minimum 5 years desktop support.

    Qualifications

  • Technical Qualifications Advantageous (Microsoft / CompTIA).

    How to Apply

  • For more information and job application details, see; Dimension Data Desktop Support Analyst Jobs in South Africa


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