Dimension Data Desktop Engineer Jobs in South Africa

Dimension Data Desktop Engineer Jobs in South Africa


  • The DESKTOP Support Engineer is an IT support specialist that assist clients with hardware and software issues. Their primary objective is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues. The DESKTOP Support Engineer focuses on first-line support for standard and low complexity incidents and service requests with their primary objective to ensure zero missed service level agreement conditions.

    Key Roles and Responsibilities:

  • Proactively identify problems and errors before or when they occur.

  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.

  • Investigate first-line incidents assigned and identify the root cause of incidents and problems.

  • Fulfill approved requests following agreed procedures.

  • Provide telephonically, chat, or on-site support to clients when required.

  • Execute approved maintenance activities such as patching and configuration changes.

  • Follow the required handover procedures for shift changes to ensure service continuity.

  • Report and escalate incidents where necessary.

  • Ensure the efficient and comprehensive resolutions of incidents and requests.

  • Proactively identify opportunities for work optimization and automation.

  • Update existing knowledge articles or create new ones.

    Knowledge, Skills, and Attributes:

  • Proven work experience as a desktop support engineer or support technician.

  • Knowledge of popular operating systems, software applications, and remote connection systems.

  • Excellent problem-solving and multitasking skills

  • Excellent interpersonal skills.

  • Ability to communicate and work across different cultures and social groups.

  • Ability to establish priorities, work independently, and proceed with objectives.

  • Ability to meet consistent attendance.

  • Ability to perform remote troubleshooting and provide clear

  • Must have excellent written and verbal communication skills.

  • Ability to interact with colleagues, supervisors, and customers face to face or remotely.

  • Ability to place the client at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.


    Academic Qualifications:

  • Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).

    Required Certifications:

  • ITIL Foundation v4.

  • CompTIA A+ certified.

  • CompTIA Security+ certified.

  • MD-100: Windows 10.

  • The DESKTOP Support Engineer is expected to gain certifications relevant to services supported. Certifications carry additional weight on a candidate’s qualification for the role.

    Required Experience:

  • Proven work experience as a Desktop Support Engineer with a working knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

  • Working knowledge of popular operating systems, software applications, and remote connection systems.

  • Entry-level experience with troubleshooting and providing the support required in network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.

    How to Apply

  • For more information and job application details, see; Dimension Data Desktop Engineer Jobs in South Africa

    Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.

    Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.

    Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to African Jobs.