Dimension Data Desktop Engineer Jobs in South Africa

Dimension Data Desktop Engineer Jobs in South Africa


Description

  • The DESKTOP Support Engineer is an IT support specialist that assist clients with hardware and software issues. Their primary objective is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues. The DESKTOP Support Engineer focuses on first-line support for standard and low complexity incidents and service requests with their primary objective to ensure zero missed service level agreement conditions.

    Key Roles and Responsibilities:

  • Proactively identify problems and errors before or when they occur.

  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.

  • Investigate first-line incidents assigned and identify the root cause of incidents and problems.

  • Fulfill approved requests following agreed procedures.

  • Provide telephonically, chat, or on-site support to clients when required.

  • Execute approved maintenance activities such as patching and configuration changes.

  • Follow the required handover procedures for shift changes to ensure service continuity.

  • Report and escalate incidents where necessary.

  • Ensure the efficient and comprehensive resolutions of incidents and requests.

  • Proactively identify opportunities for work optimization and automation.

  • Update existing knowledge articles or create new ones.

    Knowledge, Skills, and Attributes:

  • Proven work experience as a desktop support engineer or support technician.

  • Knowledge of popular operating systems, software applications, and remote connection systems.

  • Excellent problem-solving and multitasking skills

  • Excellent interpersonal skills.

  • Ability to communicate and work across different cultures and social groups.

  • Ability to establish priorities, work independently, and proceed with objectives.

  • Ability to meet consistent attendance.

  • Ability to perform remote troubleshooting and provide clear
    instructions.

  • Must have excellent written and verbal communication skills.

  • Ability to interact with colleagues, supervisors, and customers face to face or remotely.

  • Ability to place the client at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

    Requirements

    Academic Qualifications:

  • Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

    Required Certifications:

  • ITIL Foundation v4

  • CompTIA A+ certified

  • CompTIA Security+ certified

  • MD-100: Windows 10

  • The DESKTOP Support Engineer is expected to gain certifications relevant to services supported. Certifications carry additional weight on a candidate’s qualification for the role.

    Required Experience:

  • Proven work experience as a Desktop Support Engineer with a working knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

  • Working knowledge of popular operating systems, software applications, and remote connection systems.

  • Entry-level experience with troubleshooting and providing the support required in network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.

    How to Apply

  • For more information and job application details, see; Dimension Data Desktop Engineer Jobs in South Africa


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