Dimension Data Contract Renewal Specialist Jobs in South Africa

Dimension Data Contract Renewal Specialist Jobs in South Africa


  • Do you want to work in a fast-paced environment, where your work is valued? Are you looking for a role that allows you to work from home or from any location of your choice? We have an opportunity for a Contract Renewal Specialist!

    • Storing and archiving of customer contracts.

    • Monitor Contract utilization and compliance as per contract terms and guidelines.

    • Monitor contract expiry and trigger creation/amendment process.

    • Reviews of ongoing and auto-renew contracts.

    • Co-ordinate with customers for renewals.

    • Co-ordinate with internal stakeholders for necessary approvals for renewal quotes, neogiations, etc.

    • Manage contract termination process.

    • Provide subject matter expertise for complex issues.

    • Build training curriculum & Work Instructions.

    • Identify and communicate opportunities for continuous process improvement.

    Requirements

    • Good understanding of Order Management process. Quote to Order and underlying Contracts.

    • Clear written & oral communication skills with internal customers.

    • Sound analytical & interpersonal skills.

    • Strong listening and sales skills.

    • Ability to achieve targets.

    • Negotiation skills.

    • Training experience will be handy.

    • Experience in creating knowledge base would be an advantage.

    Qualifications

    3-4 years of experience in a BPO environment.

    • Any Bachelor’s degree.

    • Proficient MS Excel.

    • Previous experience in an outbound call center or a related sales position preferred.

    • Proficiency in Microsoft Office and CRM software such as Salesforce.com.

    • Excellent communication skills, both verbal and written.

    • Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management.

    • Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…

    • Problem solving and analytical skills.

    • Customer / Client facing experience would be handy.

    How to Apply

  • For more information and job application details, see; Dimension Data Contract Renewal Specialist Jobs in South Africa


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