Dimension Data Administrative Specialist/Customer Service Specialist Jobs in South Africa

Dimension Data Administrative Specialist/Customer Service Specialist Jobs in South Africa


  • As an Customer Service Specialist, you'll be responsible for dealing with customer enquiries and complaints related to the Hire to Retire process strem. You will work closely with other members of the Customer Service team to ensure that our customers are happy and satisfied at all times.

    Requirements

  • Follow up with all required departments to ensure deadlines are met

  • Reviewing employee files and updating accurate information into the system.

  • Reports to management as appropriate.

  • Acts as a resource for employees seeking answers to questions about their workplace.

  • Resolve inquiries on associate pay, benefits, company policies and other HR areas.

  • Provide detailed documentation on each call using case management system.

  • Actively listen to caller inquiry to ensure appropriate resolution.

  • Utilize available resources (i.e. knowledgebase, HRMS system, company intranet) to determine the most accurate response to caller.

  • Interpret policy and explain procedures.

  • Coordinate with SME’s and escalate customer requirement and issues as per requirement.

  • Handle associate profile changes, i.e. address and tax changes, etc.

  • Handle Hire to Retire queries on an ongoing basis.

  • Respond to escalated issues from associates, HR professionals, and HR managers.

  • Train and develop team members.

  • Provide both positive and negative feedback to team members.

  • Create developmental plans for each team member.

  • Recognize and reward quality performance and diversity.

  • Additional task as assigned.

    Qualifications

  • 3+ years of customer service experience preferred.

  • High school diploma or equivalent required.

  • Ability to multitask and prioritize tasks.

  • Excellent customer service skills.

  • Graduate in any stream (business or technical discipline preferred).

  • Administer effective frontline line desk assistance to Employees where inquiries are beyond the knowledge of the help desk team members.

  • Knowledge/understanding of Company policies across all business formats.

  • Excellent written and oral communication skills.

  • Problem solving ability.

  • Strong communication skills across various levels of the organization.

  • Detail oriented.

  • Strong analytical skills.

  • Ability to take escalation calls both inbound and outbound calls.

  • Results and deadline driven.

    How to Apply

  • For more information and job application details, see; Dimension Data Administrative Specialist/Customer Service Specialist Jobs in South Africa


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