DFCU Bank Supervisor- Alternate Channels Jobs in Uganda

DFCU Bank Supervisor- Alternate Channels Jobs in Uganda


Job Purpose:

  • Reporting to the Manager- Applications and Implementations, the role holder’s role will be responsible for providing technical operations supervisory oversight of the growing agency and products partner network.

  • It proactively coordinates cross-functional technical response, field visits, incident resolutions, systems documentation and performance reviews across agency and partner platforms, integrating with the bank digital payment channels; to guarantee end-to-end technology efficiencies in the ecosystem

    Key Accountabilities:

  • Monitoring and Performance Reporting on e-channels.

  • Coordinating regular field/technical service review engagements with product partners (billers, Fintechs, etc.) and channel managers – per established review framework (e.g. performance reviews, audits etc.).

  • Participate in the IT projects change implementation & operations programs in accordance with the Bank’s policies and standards; UAT testing, deployment activities, post implementation reviews, operations and disaster planning and recovery.

  • Supporting L2 incident response, problem resolution and continuous improvement of service delivery.

  • Document, advise and lead service on lifecycle management (SLM) activities for the agency ecosystem – the strategy, software, maintenance routines, and repair of systems, to maximize profit opportunities from these activities.

  • Identify and report any exceptions that present unnecessary cost, risk or degradation of customer experience to the relevant stakeholders.

    Qualifications, Experience and Competencies Required:

  • A Bachelor of Science degree in Computer Science, IT, Engineering, or other numerical biased field degrees from a reputable university.

  • Certification in database management, digital finance practices, instant payments, and
    technology governance (ITIL etc.) are preferred.

  • 5 years’ experience with 3+ years’ technical experience supporting bank digital channels in medium to large organizations.

  • Practical hands-on Banking Applications Support skills.


  • Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and fellow staff members.

  • Knowledge of practical application of business concepts & administration procedures.

  • Advanced hands-on systems Computing skills.

  • Analytical Thinking & Complex Problem solving.

  • Curious, engaging, detail oriented and organized.

  • High level of integrity and ethical standards.

  • Excellent interpersonal, verbal, written, communications and independent judgement skills.

  • Ability to prioritse work.

    How to Apply

  • If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Wednesday 2nd June 2021 to the email address indicated below:

  • Vacanciesbank@dfcugroup.com


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